Customer Success Manager

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How you'll add value:

• Develop long-term relationships with customers leading to high retention and customer satisfaction
• Ensure customers are successful with the product following the launch date
• Manage customer the customer experience and setting expectations
• Responsible for tracking & driving customer health and Net Promoter Scores
• Create playbooks & present calls to action  
• Responsible for reaching assigned targets for customer KPI’s
• Continuously improve customer experience by proposing new processes and concepts
• Participate in user groups and client facing webinars
• Handle any product or full software attrition to identify save opportunities 
• Identify and pass leads to our Sales Growth team 
• Other duties as assigned

What you'll need to be successful in this role:

• Previous experience with R365 platform
• 3 to 5 years of experience in accounting and/or restaurants 
• 5 plus years of experience in a customer facing role 
• Ability to travel 10% 
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint 
• Collaborative and flexible working style
• Ability to teach and coach effectively
• Efficient and timely with deadlines and deliverables
• Strong organization and time-management skills 
• The ability to work independently without supervision
• Strong technical aptitude with experience communicating across multiple platforms 


PREFERRED QUALIFICATIONS 
• Previous Gainsight experience or other customer success management platform preferred 
• Previous project management software experience preferred 

R365 Team Member Benefits & Perks

• This position has a salary range of $70,000-$98,000 + commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives