Customer Success Manager

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
We are seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers, ensuring they have a superior customer experience. The CSM is responsible for managing the account relationship, overseeing account onboarding and back-to-school implementations, and providing ongoing support to their Amplify customers. The CSM will manage the customer's student achievement goals and work collaboratively across the organization to ensure those goals are met. The Customer Success Manager is expected to retain existing business and will support expansion within their accounts.
Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
Responsibilities:

• Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention
• Serve as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver a superior customer experience
• Develop partnerships with account leaders to build strong relationships and set multi-year student achievement strategy
• Monitor implementation progress and account health in collaboration with Customer Success Specialists, maintaining knowledge of project status to communicate to customers and internal partners
• Lead regular check-in meetings with customers including goal setting and impact reviews to ensure account progress towards strategic goals and teacher and student performance; create and distribute meeting minutes and provide regular updates for assigned accounts
• Lead and coordinate development of Professional Learning plan for customers, collaborating with product specialists as needed
• Review and analyze account data to understand usage trends, sharing key insights with customers to inform ongoing curriculum strategy
• Resolve order and priority of account issues and help to implement solutions or workarounds, coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution
• Maintain expertise across Amplify's suite of products to advise accounts across all curriculum needs

Basic Qualifications:

• Bachelor's Degree or related work experience
• 2+ years of experience in Account Management, Customer Success or related fields
• Experience managing multiple projects in a fast-paced environment
• Excellent verbal, written and presentation skills
• Travel required

Preferred Qualifications:

• Customer Success experience highly desired
• Experience in the field of education, school / district leadership, educational publishing / technology
• Salesforce and Google Suite experience a plus

What we offer: Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $90,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.