Customer Success Manager

Job Description:
What we can offer you

• An opportunity to deliver outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers.
• A opportunity to assist in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations
• Collaboration with Insight and Strategic Customer Directors to identify new opportunities within your customer base
• An opportunity to demonstrating strategic value to the customer by understanding the customer's ambition for recognition and effectively guiding and directing each customer to embrace best practice in order to deliver their ambition

• A chance to drive incremental revenue within existing customer accounts
• An opportunity to lead on-site customer meeting to review all aspects of customer success, often including presentations to a large group of project stakeholders

The Skills you will bring

• Experience professionally managing customer relationships to ensure consistently high satisfaction levels.

• Experience handling overall responsibility for managing the customer relationship
• Experience building a trusted advisor relationship that works to ensure customer's overall satisfaction with our products
• A deep understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity. Ensure that we maintain strategic partnerships across these areas of the customer company in order to maximize our "deep roots" within each customer account.
• Communicate directly with the customer project team and resources to identify, document, assign and deliver customer specific program requirements
• Serve in a highly visible, customer-facing role which requires excellent oral and written communication skills.

• Ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment
• Ability and comfort in chairing on-site live meetings and virtual Webinars, to large groups of people either customer facing or internal in nature
• Minimum 3+ years of customer service experience with a demonstrated ability to manage complex programs for Fortune 500 customers
• Proficient in SalesForce.com, Microsoft Project, and Microsoft Office

Achievements

• Exceptional oral and written communication skills required to document and communicate with internal and external resources
• You have worked directly with field sales, technical, marketing and operations personnel.
• You have the ability to achieve results by effectively communicating with other groups and collating action plans for customers
• You have strong organizational skills with attention to detail required to ensure accuracy and effective execution

• You have demonstrated Project management skills in managing solutions for Fortune 500 customers

The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.