Customer Success Manager
Job Description
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 35% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
As a Customer Success Manager at Wiz, you will be the primary post-sales point of contact for our customers, building relationships, driving outcomes and adoption, and delivering the best time-to-value. You will be responsible for leading both technical and business engagements relating to onboarding, deployment, and operationalization of the Wiz platform.
WHAT YOU’LL DO
- Lead the technical onboarding process for new customers. Collaborate with customers and pre-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
- Act as the voice of the customer within the organization, advocating for customers’ needs and requirements to internal teams.
- Develop hands-on technical knowledge of the Wiz product. Stay up to date with industry trends, new features, and Wiz’s best practices to serve as a subject-matter expert.
- Work closely with Customer Success Architects, pre-sales Solution Engineers, and the technical support and product management teams to ensure successful onboarding and timely resolution to customer issues.
- Collaborate with customers and the Wiz training teams to ensure customers are educated on product features, best practices, and security principles.
- Develop relationships with different levels of customer stakeholders, from technicians to CISOs. Work closely with the renewals and sales teams to identify the best path to renew licenses while minimizing churn risks.
WHAT YOU’LL BRING
- 4+ years of experience in technical customer-facing roles such as Customer Success Manager, Solutions Engineer, Technical Account Manager, and Technical Project Manager.
- Experience interacting with technical customers such as IT practitioners, developers, DevOps, security teams, and data & analytics teams.
- Experience engaging with customers and planning deployment projects, conducting quarterly business reviews, ensuring stakeholders’ alignment, escalating issues to management, etc.
- Relevant hands-on technical experience in one or more of the following domains: public cloud (AWS, GCP, Azure), virtualization, networking, Kubernetes/containers, security, scripting, APIs, or another related technical domain.
- Excellent written and verbal communication skills in Hebrew and English.
- Proven ability to learn new products and technologies.
- Ability to multi-task and thrive in a fast-paced environment.
If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
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Date Posted
12/14/2023
Views
2
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