Customer Success Manager

Role: Customer Success Manager

Location: Manchester / Remote

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission as Customer Success Manager.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… https://www.nccgroup.com/uk/

The Opportunity

As a Customer Success Manager at NCC, you'll be part of a ground-breaking team working on fostering first class relationship with our key customers. It's up to us to educate customers on the value of NCC and what we can do for them. Driving speed to value, being the customer advocate within NCC wielding proven expertise, building deep relationships, and translating that into best in class customer experience

The Challenge

• Own the relationship with a set of customers/Customer, with a focus on increasing adoption, Speed to value, ensuring retention, and championing customer satisfaction through coordination of all customer-related actions within the pen testing product set. 

• Bridging the gap between the Account director and the enterprise account Co Ordinator’s being the point of contact for all thing penetration testing. Delivering regular check in calls and meetings 

• Facilitating scoping calls with the end customer and internal teams 

• Maintain a detailed understanding of customer activity and aware of customer health metrics alongside behavioural trends 

• Act as a customer advocate internally and communicate learnings with key stakeholders 

• Drive accountability for teams internally on customer-related tasks 

• Identify opportunities for expansion and development and leading discussions with customers uncovering additional service lines 

• Support customer in achieving goals and demonstrate maximum ROI 

• Mentor team members to develop consistent and effective routines and processes across the department 

Skills & Experience Required:

• Exceptional ability to communicate and foster positive business relationships and really network vertically and horizontally within a pre-set account base 

• Confidence in overseeing the relationship with enterprise customers and managing the relevant stakeholders 

• Strong understanding of customer needs and thoughts regarding Penetration testing, and the ability to troubleshoot efficiently 

• Multitasker with an ability to adapt and adjust priorities and work in a deadline-driven environment 

• Strategic thinker with the ability to quickly grasp and apply new information, not allowing the status quo to be a blocker to driving long term value and service adoption 

• Accountability and strong organisational skills are essential 

• Technical awareness, with an interest in all things cyber 

• Experience writing and delivering customer proposals 

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.

If you do not want us to retain your details please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. This role being advertised will be subject to BS7858 screening as a mandatory requirement.