Customer Success Manager

DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit-for-purpose SAP solutions, and our services range from greenfield and brownfield implementations and change management to ongoing AMS services and support.
As the Customer Success Manager working in our Adelaide office, you will take on responsibility for our South Australian business operationally and strategically.

You will be responsible for the management of existing customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth of the business in the SA region.

This role requires a professional with the expertise and experience to help customers maximize the value that they receive through our SAP Offerings.

Tasks and responsibilities:

• As our Customer Success Manager, you will work in partnership with the Sales, Operations and Support teams responsible to develop our market presence in South Australia
• Development and management of forecasting, account plans, and customer engagement plans that will deliver positive customer outcomes
• Work with the management to develop and execute quarterly plans that improve solution adoption and increase renewals across assigned customer portfolio
• Develop deep relationships with key decision-makers within the Customers’ organisation
• Assist customers with transformational change by facilitating and coordinating cross-functional involvement with solutions consulting and services delivery
• Drive customer satisfaction and meet or exceed goals for the account portfolio
  

Skills and experience:

• Relevant tertiary qualifications in a technical or software-related field
• Prior experience managing customer engagements and communications
• Prior experience in a commercial role with a thorough understanding of SAP solutions and their delivery would be of advantage
• General business acumen and curiosity to enhance your knowledge of SAP products and customers
• Experience working at a fast-paced/growing company - demonstrated ability to operate in a customer-centric, fast-paced, entrepreneurial, multi-cultural environment
• Knowledge of existing and developing technologies and cloud computing
• Exceptional written and verbal communications skills in English
• Outstanding interpersonal skills - ability to build trusted relationships, influence and drive actions by others to achieve set goals, and manage multiple stakeholders across an organization in a growth period
• Independent and self-motivated, works well under pressure and possesses a strong sense of ownership to execute initiatives end-to-end in order to meet tight deadlines
• Highly organised and able to multi-task competing stakeholder requests
• Innovative mindset to create and improve processes to successfully optimize at-scale

This is a fantastic opportunity to work with a great hands-on team and top talent with a focus on building our presence in the South Australian Region.

DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner !