Customer Success Manager

Get to know Client Services / The Department:

Our Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.

Make an Impact/ The role:

As a Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients and ensuring their success through utilizing Adjust’s suite of tools. With your knowledge and deep understanding of the adtech, mobile advertising and/or media industry you bring the right expertise to provide a consultative approach to our customers. Your main goal is to focus on the success of your US West Coast based customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first.

Empower Your Potential/ Responsibilities: 

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Enable successful roll-out of Adjust to customer employees
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Adjust advocates
• Work with customers on contract renewals, and expansion opportunities
• Marshall resources across the Adjust org as needed to support customers needs
• Represent the voice of the customer to inform our product roadmap

Bring Your Knowledge/ Experience & Qualifications:

• 3+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition
• Ability to oversee projects and solid handling of project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive personality who enjoys speaking with customers
• Excellent communication skills in English
• High level stakeholder management skills & a great team player
• Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive approach where you always want to be speaking with customers
• Excellent communication skills is English is a must

Enhance Your Experience / Perks & Benefits:

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education opportunities for ongoing professional development & continuous learning
• Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies
• Flexible workplace policy, allowing you to work either from home or our office space 
• Generous vacation policy with flexible vacation days
• Adjust covers 100% of health/dental/vision insurance for employees and 80% for dependents (with a $1,400 cap)
• Support for families that provides a $10,000 stipend to cover fertility, adoption, surrogacy, pregnancy, parenting and pediatric, and menopause services.
• 401(k) plan with 4% employer matching on the total salary
• Paid parental leave to support you and your little ones
• Wellbeing support with qualified therapists
• WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
• Monthly perk stipend to choose the perks that matter most to you

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