Customer Success Manager

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
The mission of a Syndigo Customer Success Manager is to ensure the industry's most influential and most recognizable brands have a delightful experience when leveraging Syndigo's suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by working with our clients to ensure strong awareness and utilization of our solution to drive their continued success .
HOW WE'LL BE WINNING TOGETHER DAY-TO-DAY

• Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities
• Connect knowledge of business and individual's priorities to Syndigo insights through utilization of the solution
• Proactively ensure the client's success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally
• Navigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems and serve as the voice of the customer while balancing the needs of the business
• Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
• Assist in creating customized implementation, engagement and training plans for each client based on their respective needs as aligned with their overall business initiatives
• Partner with Account Executive/Director to develop and manage renewal and potential growth strategies

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• Bachelor's Degree Required
• 2+ years of experience in a customer facing role, with demonstrable expertise in client relations & relationship building. Knowledge of the SaaS/eCommerce/CPG industries is a plus!
• High degree of comfort with technology, particularly databases and syndicated data

LOCATION:

• USA Remote
• Office Locations in Chicago, Nashville, Austin, Brookfield + more!
• Collaborate with multi-location, multicultural, multi-skill and multi-disciplinary teams

Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it's one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.