Customer Success Manager

Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology.

Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of marketing efforts. By centralizing data from hundreds of marketing and sales sources, we empower our clients to track cross-channel performance, calculate complex metrics, and attribute revenue to specific touchpoints.

As a rapidly scaling Series A startup that raised $30 million in funding, we're proud to partner with globally recognized brands such as ASUS, Illy, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

Role

We are looking for a Customer Success Manager who is a proactive problem solver and lightning-speed learner. We'll be counting on you to provide our clients with world-class customer service. We are looking for a high-energy hustler who knows what it takes to keep our customers happy and our churn low.

Key responsibilities include:

• Customers are your #1 priority, and you’ll do whatever it takes to support them
• Learning our product inside and out to be able to solve questions quickly
• Onboard new clients with different use cases and ensure a successful transition to our product
• Track all tasks meticulously to make sure they are completed with in a reasonable time period.
• You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery
• Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
• Work with sales engineers to synthesize data and translate complex ideas for development team

About You:

• Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product
• Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment
• Outstanding communication, collaboration, and curiosity skills
• Strong analytical skillset - we're a data driven company
• Startup environment mentality
• Bonus points if you are a SQL or Tableau(or any other BI) wizard and familiar with the martech/adtech space

What We Offer:

• Remote-first environment
• Competitive compensation
• Medical, and dental benefits
• 401K plan
• Unlimited PTO
• 13 paid holidays
• Professional development reimbursement
• Chance to get the company's stock options in the future

#li-remote