Customer Success Manager

About Method
Method is a developer-first API that makes it easy for developers to connect a user's debts and embed debt repayment on their apps. Method works with over 15,000+ financial institutions enabling payments to any type of consumer debt - including credit cards, student loans, car loans, and mortgages - all through a single API. We manage the entire process, including KYC, linking a users debts, and flow of funds, allowing developers to go-live in an evening.
Our mission is to make personal debt management self-driven and autonomous. Method's APIs empower users to view and pay debts on any platform, making personal debt management financial institution agnostic.
The Day-to-Day

• Serve as the client's trusted advisor byowning the health and success of our clients from go-live to expansion.
• Continuously engage with clients through ad-hoc communications, regular check-ins, and events, to build a strong consultative relationship founded on trust and will last under pressure.
• Monitor client usage and proactively work with our clients to maximize product adoption by providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Method.
• Be our clients' main point of contact and trusted advisor at Method. Manage escalation of any customer issue by engaging our product and engineering teams to ensure all issues are resolved quickly.
• Identify upsell opportunities and communicate new offerings and features to customers on a regular cadence.
• Summarize product feedback gathered from clients and engage with our product team to build new products and keep a customer-focused culture as we grow.

Skills You'll Need

• 5+ years of full-time experience in Customer Success/Technical Account Manager/Consulting required (or equivalent customer facing roles)
• Experience working at a Fintech API or a SaaS company.
• You can clearly communicate the concepts or ideas behind your solutions, and cut big solutions into smaller bite-sized tasks.
• Ability to think on your feet to creatively solve our prospects' business needs.
• Strong communication, research, and presentation skills.
• Natural curiosity to stay up to date with new technologies and emerging Fintech trends.

Bonus points if you've...

• Experience in Finance / FinTech.
• Been a first or early hire at a fast growing start up before.
• Knowledge of payment rails and identity verification.

Benefits:

• Home Office Stipend
• Unlimited PTO
• Competitive Salary + Equity
• Full Health Care
• Remote First + Flexible Work Schedule
• Learning Stipend
• Parental Leave

The fine print:
This is a fully-remote role that may sit anywhere in the United States. You're welcome to work from our Austin or DC office if you're in-region! Full COVID-19 vaccination is required to work from our offices.
At Method, we believe that diversity drives innovation. Our differences are what make us stronger. We're passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!
There's no such thing as a 'perfect' candidate. We encourage you to apply even if you don't 100% match the exact candidate description!