Customer Success Manager

Customer Success Managers play a crucial role in fostering and maintaining relationships between Xsolla and its partners. They act as the main point of contact, ensuring that partners fully leverage the Xsolla's products or services to achieve their goals. This involves understanding partner needs, providing training and support, and proactively addressing any challenges that arise. By focusing on building strong, collaborative partnerships, they help drive mutual growth and success, ultimately enhancing overall business performance. If you have experience facilitating and maintaining professional business relationships this role would be a great fit for you!

RESPONSIBILITIES

• Serve as the main point of contact for all matters relating to the client’s existing portfolio
• Manage the sustainment and growth of a client by creating positive relationships
• Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
• Cross-sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
• Assists with a variety of projects as business needs dictate
• Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Manage multiple tasks simultaneously
• Be able to have clear and open communication with external partners, responding to inquires in a timely manner

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• 2+ years of progressive experience
• Ability to successfully participate in projects involving cross-functional teams
• Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
• Clear written and verbal communication skills. Ability to work across multiple departments and with external partners
• Strong customer service/interpersonal skills
• General Account Management and Marketing knowledge
• Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
• Effective time management skills and excellent attention to detail
• Ability to understand client needs and translate it into business offerings
• Ability to overcome tough objections and win the support of key stakeholders
• Must be a problem solver and team player
• Have a large appetite for learning, and a results oriented mindset
• Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
• Proactive mindset

Preferred

• Understanding of JIRA, Basecamp, & Confluence
• Experience using a Salesforce
• Experience with an entrepreneurial organization
• A love for video games

At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our comprehensive Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees and their families. This includes 100% company-paid medical, dental, and vision plans, disability and life insurance, chiropractic coverage, flexible spending accounts, and a fully vested 401(k) retirement plan with a 4% company match from the start date.

Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 14 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.

ABOUT XSOLLA:

Xsolla is a global leader in video game commerce, established in 2005. Our mission is to simplify the complexities of global distribution, marketing, and monetization in the gaming industry. Headquartered in Los Angeles, California, with offices worldwide, we support major gaming titles and partners. Our deep commitment to gaming's blend of technology and artistry drives our continuous innovation and dedication to our partners' success.

PHYSICAL DEMANDS:

The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].

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