Customer Success Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax (EFX) is looking for a Customer Success Manager (CSM) to join our Global Alliances and Channel Partners team. This position is a relationship-based sales role responsible for optimizing the customer experience lifecycle as a trusted advisor for our partners, handling post-sales implementation program management, and collaborating with the partner to ensure they are realizing expected value from EFX solutions, as well as, driving adoption and retention. The ideal candidate is a strong communicator (verbally and written), self-driven, proactive and has the ability to create structure in ambiguous situations in order to design effective processes and solve problems. Travel is required up to 25% of the time.

What you'll do

• Proactively drive adoption, usage, net retention, and renewals by optimizing partner experience for complex accounts
• Act as the connecting thread for internal teams with the partner across the customer journey
• Drive partner advocacy in resolving issues from acquisition to adoption to use to value realization
• Serve as a trusted adviser and advocate for partners
• Create customer success plan for each partner with your alliance manager
• Monitor and maintain customer health
• Educate clients on business value of solutions
• Aid customers in usage and value realization of solutions
• Partner with Account Executive(s) (Alliance Manager) in preparing and conducting quarterly business reviews
• Drive partner advocacy within Equifax
• Utilize voice of the partner to inform product roadmaps
• Coordinate internal COE teams to benefit of customers
• Provide clients transparency on status of issues/requests
• Assist with resolution of customer support issues

What experience you'll need

• Bachelor's degree or equivalent experience
• Minimum of 7 years sales experience in management consulting, customer success, account management, business development, or other client-facing role

What could set you apart

• Masters or advanced degree
• Project Management Professional (PMP) Certification
• Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
• Ability to understand market segments and data trends
• Experience in Credit Industry

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $102,000 to $153,000. This position is also eligible for our incentive compensation program.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:
USA-Georgia-Remote

USA-California Remote, USA-Colorado-Remote, USA-Illinois-Remote, USA-New-York-Remote

Function:
Function - Sales and Account Management

Schedule:
Full time