Customer Success Manager

Do you like to support educators and are passionate about creating better learning environments?

Do you enjoy being part of a team that collaborates to deliver success and renew accounts?

About our Team

The Customer Success team is responsible for providing excellent onboarding & support to help close new business. We ensure the renewal of accounts through high faculty satisfaction. The Customer Success team is highly collaborative, cross-functional, and uses Agile principles.

About the Role

As a Customer Success Manager, you will provide faculty product consultation, training, ongoing support & account management. Excellent onboarding and support helps close new business and ensure the renewal of accounts through high faculty satisfaction.

Responsibilities

• Collaborating with faculty to provide recommendations on how to best use our educational technology
• Planning, developing, scheduling, managing, and delivering training and professional development programs (webinars/workshops)
• Performing account management duties, including emailing, calling, organizing contacts, facilitating new sales, and implementing customer success plans
• Creating, planning, and implementing initiatives to collect and analyze market feedback

Requirements

• Have experience in communications, telecommunication, marketing, public relations, social sciences, humanities, or related field
• Have experience in education, training, sales, support, communications field, or digital media/communications
• Experience teaching, tutoring, or designing courses in learning management systems
• Experience researching and troubleshooting complex technical issues
• Experience in nursing/medical education

Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy

Working for you

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us!

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.

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