Customer Success Manager

Customer Success Manager, Growth - US

About Showpad

In the old days, traveling salespeople hit the road with only a suitcase and a smile. And as times—and technology—have changed, Showpad has emerged as the industry-leading solution for modern selling that improves those classic tools of the trade.

In our case, the suitcase is more than a decade of expertise building the premier revenue enablement platform, one that continues to influence the direction in which the industry is evolving. And the smile? Well, that’s the people oriented culture that surrounds everything we do.

We bring in great individuals, but we always play as a team. We’ll enable you to grow like never before, and we’ll grow with you, too. We are a European-born company with a global impact, but we like to keep things simple. 

We are passionate and bold as well as humble and authentic. We empower each team member to be their true selves. We take ownership, and we also take vacations. And although we value constant improvement and frequent platform updates, we try not to deploy on Fridays.

That’s why Showpad does more than drive impactful buying experiences. We take serious care of our people, but never take ourselves too seriously. 

About the Customer Success Manager position at Showpad

The customer success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate customer success manager to make the difference between great and excellent. 

Key Responsibilities for a Customer Success Manager at Showpad

• Managing your own portfolio of customers, ensuring they get so much value out of Showpad, they can't live without it
• Growing and retaining our customers, working towards targets
• Driving adoption, setting KPIs and success metrics, demonstrating ROI
• Helping customers understand and use Showpad’s powerful features to the fullest
• Forwarding your customers’ voices in the business, directly impacting product development decisions within Showpad
• Providing training to Showpad users, analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or f2f, presenting product roadmap, etc.

Required Skills for a Customer Success Manager at Showpad

• Account and project management skills
• Excellent communication skills (both written and verbal) 
• Being comfortable speaking to both C-level execs and individual contributors about value and easily switching between high-level and feature/benefit conversations
• Being able to make a customer smile, even from behind a phone or computer
• At least 2 years in a customer-facing role ideally for an enterprise software, service or Software as a Service (SaaS) company
• Learning new technologies and better ways of working is your passion
• A true team player. Taking ownership and taking care of your peers

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

This Position Is Available In The Following States

Arizona - Remote
California - Remote
Connecticut - Remote
Florida- Remote
Georgia - Remote
Idaho - Remote
Illinois - Remote or In-person
Indiana - Remote
Iowa - Remote
Kansas - Remote
Maine - Remote
Massachusetts - Remote
Michigan - Remote
Minnesota - Remote
Nevada - Remote
New Jersey - Remote
North Carolina - Remote
Ohio - Remote
Oregon - Remote
Tennessee - Remote
Texas - Remote
Virginia - Remote
Wisconsin - Remote

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