Customer Success Manager

Who Are You?

You describe yourself as a quick learner, as organized and self-motivated. You have a bias for action and are meticulous about details. You enjoy being in a customer facing role and can converse easily with all levels of management. You have a passion for continuous learning—you enjoy learning about each customers’ unique pain points and helping them find creative solutions. You are not easily intimidated by a challenge. Your friends and family describe you as friendly but also tenacious and outgoing.  You work well independently or in a cross-functional team.

Skills for Success

• Bachelor’s degree in Business, Supply Chain, Purchasing, Engineering or related field required
• Experience in supply chain, materials management, or a manufacturing environment is preferred
• Strong Microsoft Office skills- particularly Excel and PowerPoint
• Oral and written communication is clear and persuasive
• Demonstrates the ability to give confident and informative presentations in person and remotely
• Meticulously organized and detail oriented
• Proven ability to manage project timelines, resources, and tasks
• Analytical mindset used to collect and analyze information, problem-solve, and make decisions or informed recommendations to customers
• Strong interpersonal skills
• Experience in Aerospace, Automotive, or Defense is considered a plus

A Day In The Life- Customer Success Manager (CSM)

As a Customer Success Manager at Exiger, you will be responsible for the customer experience from implementation through renewal of our SaaS platforms and services. Customer Success Managers play an integral role in our business, building strong working relationships with every new client. This role will be part of a Customer Success Team but will also be working cross-functionally with IT, Sales, and Marketing. Key indicators of success in this role are successful program set-up, client satisfaction, and contract renewals.

To be effective in this role, you will need to be able to write in a clear and succinct manner, be highly organized, and maintain detailed and accurate records. This is mainly a client facing role so you must be comfortable developing presentation materials, doing on-line and in-person meetings and demonstrations, and be able to identify, and satisfy client needs. You’ll need to quickly come up to speed on manufacturing terminology and familiarize yourself with our platform.

If you are ambitious, eager to learn, and interested in helping companies transform their supply chains, this position could be a great fit!

Responsibilities Include

• Relationship management of assigned customer accounts, develop widespread organization adoption, and cultivate trust with key stakeholders
• Responsible for collecting and maintaining accurate data in our solution and for facilitating the timely integration of production schedules, bills of materials, etc.
• Cleanse, standardize, and error proof data for upload into Exiger
• Provide training and on-boarding support for Exiger platform users
• Serve as the liaison between assigned clients and IT to define requirements for custom reports that deliver desired insights
• Analyze data in Exiger to make informed recommendations to each customer based on their value drivers
• Provide client support for RFQ preparation and evaluation
• Provide client support for contracts and negotiations on parts and materials
• Obtain license renewals from clients in a timely manner
• Upsell clients on expanded use of Exiger
• Manage multiple clients simultaneously, keeping a keen eye on project timelines, deliverables, and budget to keep us on track

Salary and Benefits

• Competitive + plus bonus plan
• Health. Dental, and Vision Insurance
• 401K match
• Flexible hybrid, in-office or remote, work from home arrangements possible
• Class-a corporate work environment with easy access to I-275

This is a remote eligible position within the United States, excluding residents of California, Colorado, and New York.