Customer Success Manager

• Several years experience in Customer Success ideally within a product and tech-focused environment.
• Track record of growing and developing customers.
• Excellent attention to detail.
• A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
• Successful experience writing, speaking, and presenting to customers and stakeholders.
• Writes and speaks fluent English, well structured communication skills (spoken and written). Experience working in a global organization and start-up environment is preferred, but not required.

• Take responsibility for the customer journey, starting with customer onboarding.
• Upsell campaigns and product promotion, as well as introducing new features to our clients. Account Management and long term Customer relationship management.
• Monitor customer complaints shared either directly by clients, sales, or internally by another team and reach out to provide assistance and help solve any concerns or problems. Educating and training customers on key information and processes to set them up for success.
• Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams. while being the trusted partner for the customer on use-case and product functionality.
• Ensure delivery model is focused on quality and customer success outcomes. Monitoring account/ customer health, to prevent Churn, and managing escalations.
• Work closely with the Sales team and help ensure the right expectations are set to customers.

• You'll report to: Manager of Customer Success
• Team: Customer Success
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA
• Start date: As soon as possible

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

1. Interview with recruiter
2. Async exercise 
3. Interview with team members 
4. Interview with hiring manager
5. Prior employment verification check (Read more at remote.com/employment-checks)
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