Customer Success Manager

Job Summary

Do you want to grow your professional career by sharing your passion for helping customers? Does working within a tight-knit and collaborative group sound like your dream job? Then look no further. Rendia, a PatientPoint company, is currently seeking a motivated individual to support our expanding business as a Customer Success Manager. In this role, you will work closely with healthcare providers to challenge the status quo in patient care.

Our ideal candidate is enthusiastic, professional and brings a set of unique qualities that strengthen our brand and delight our customers. The Customer Success Manager reports directly to the Director of Customer Success.

What You Will Do

• Act as the point of contact for our healthcare practices (doctors and staff) to ensure the successful adoption of our software
• Manage a portfolio of accounts, monitor for service deviations, and strategize for mediation
• Conduct quarterly business reviews and training webinars to communicate ROI for our customers throughout the customer lifecycle
• Represent the voice of the customer to inform our product roadmap and sales process
• Identify and execute expansion opportunities
• Respond to customer inquiries via phone, email, or chat
• Identify opportunities for customers to act as Rendia advocates (e.g., testimonials, case studies)

What We Need

• Bachelor’s degree preferred, or equivalent work experience that includes at least 3+ years in Customer Success, Relationship Management, Account Management, or a similar role.

Desired Qualifications

• Knowledge of Salesforce or other CRM software is a plus
• Experience as an Ophthalmic Technician, Surgical Counselor, or role within the healthcare landscape is a plus

What You Will Need to Succeed

• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Strong analytical skills, with the ability to translate data into insights
• Exceptional communication skills, highly organized, collaborative, and detail-oriented
• Must be self-motivated with the ability to work with minimum supervision