Customer Success Manager

Are you ready to take the next step in your career? Come join us here at Conductor!

Conductor is a technology company with a passion for helping you help your customers. Marketers use our software and services to create and optimize valuable content so that it gets found, answers questions, and solves problems for real people.

It’s a super exciting time to come onboard as we recently raised $150 million in funding to build out our technology and acquired ContentKing - the world’s first real-time website auditing and monitoring platform.

Job Summary:

The  Customer Success Manager at Conductor will be responsible for fostering product adoption across a shared book of customer accounts. Working in partnership with the account management team, the Customer Success Manager will guide customers to success with Conductor’s platform, ensure that customers renew, and act as a trusted advisor. In addition to working directly with customers, you will also have opportunities to share your knowledge broadly by crafting reusable presentations, knowledge base articles, blogs, or videos about common customer workflows.

Team Description:

This role falls under the Digital Customer Success function at Conductor. Our team is laser-focused on delivering value to customers using digital activities and a repeatable, scalable, data-driven methodology. As a member of our team, you will embrace the Conductor Digital Customer Success mission of empowering our customers to transform their SEO business using Conductor by personalizing user journeys at scale. We are looking for an individual contributor who is hungry for a highly impactful role within a growing department.

What You’ll Do (Responsibilities):

• Run product adoption playbooks throughout the customer journey with a goal of driving operational dependency on Conductor’s platform.
• Monitor product usage across your assigned book of business, and use data to prioritize your outreach to customers.
• Work collaboratively with your peers in sales, product, marketing, and customer success to ensure the best possible experience for our customers.
• Maintain strong documentation related to customer issues, proactive tasks and general account information.
• Provide expert deployment methodologies to train and enable users in Conductor’s platform.

Qualifications:

• Minimum 2 year of  experience in customer success, support or professional services for SaaS software companies.
• Bachelor’s degree preferred or equivalent experience required.
• Excellent written and verbal communication skills.
• Excellent organizational, project management, and time management skills
• Tech savvy with the desire to learn about our platform, and the ability to “talk the talk” about web-based technologies.
• Demonstrated ability to interact and communicate effectively with customers.at all levels 
• Ability to collaborate and work in a team environment
• Strong team player also able to work independently and make sound decisions balancing needs of Conductor and our customers.
• Have an ear for discovery and a deep desire to understand the customer’s needs and business.
• Strong proficiency in data analytics.
• Familiarity with Conductor Platform helpful.
• Intellectually curiosity and flexibility to adapt to shifting priorities

-------------------------------------------------------------------------------------------------------------------

Compensation: Conductor maintains competitive, performance-based compensation programs. 

The base salary range for this role is currently $53400 - $88900.  Actual base salary offered may vary within this range based on  education, knowledge, skills, abilities, relevant experience, internal equity, and geographic location, among other factors. The actual compensation, if offered a position, will be based on these factors.

Variable compensation: In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota and performance targets. The base/variable mix is 80/20.

Benefits: Conductor offers the following attractive benefits and perks including: 100% covered employee medical plan, a dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days,  short-term disability, long-term disability, generous paid parental leave, Employee assistance program, flexible savings accounts, paid holidays, life and accidental death insurance, and a host of perks (YOLO Months, internet/cell phone allowance, fully stacked kitchens, etc.).

--------------------------------------------------------------------------------------------------------------------

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

****************************************************************************************************

Disclosure: Conductor cares about your privacy. We are committed to maintaining your trust by protecting and processing your Personal Information that you provide to us in accordance with Greenhouse's Privacy Policy. Please take a moment to review before submitting your application.