Customer Success Manager

The Regis Company leverages its learning technology platform to create experiential learning programs for some of the world's largest Fortune 500 organizations. Headquartered in beautiful downtown Golden, Colorado, we deliver products with global reach. To date, we've empowered over 1.2 million learners across six continents and earned more than 50 awards, ​including Best Advance in Leadership Simulation Tools, Excellence in Executive Education, Best Advances in Gaming or Simulation Technology, and so much more. If you're passionate about education and technology, this might be the role for you! 

As the newest member of our team, you will be critical in cultivating strong customer relationships and ensuring successful onboarding and adoption of our practice-based learning platform. You have 3+ years of experience in a customer success role with a SaaS platform company and a passion for spontaneous problem-solving - diving into unchartered territory when necessary. Your natural talent for managing multiple customers with an unshakably positive attitude is just one of your superpowers. If you are ready for a new challenge and eager to contribute to pushing the envelope on tech-enabled, AI-enhanced experiential learning, let's chat!  

What your days will look like: 

• Serving as the day-to-day contact for end-users, prioritizing responsiveness, answering questions, and resolving tech-related issues  
• Acting as a trusted advisor, ensuring customers derive maximum value from SimGate’s suite of tools - driving successful adoption and renewal 
• Maintaining a deep understanding of our platform and how each client can leverage our products to meet their training goals 
• Tracking, analyzing, and reporting customer key performance indicators (KPIs) to identify opportunities to improve the client experience  
• Collaborating with internal teams to ensure timely and high-quality delivery of support, training, and materials 
• Assisting training implementation and supporting the creation of resources, assets, and training materials to help customers effectively learn the platform and upskill in AI-supported design and development 
• Promoting a culture of continuous improvement in all that you do! 

Show us your 

• Bachelor's degree in a business-related discipline and 3+ years of experience in a customer success role working directly with a SaaS product – your edtech and/or Instructional Design experience will get our attention! 
• Experience building strong client relationships – coaching and training clients on tech-based solutions to drive adoption 
• Proficient in Google Suite, Intercom, and modern help desk support tools are preferred - we use Confluence, HubSpot, JIRA, and Monday.com 
• Process-oriented, disciplined, and self-directed with exceptional project, time management and organizational skills 
• Strong analytical skills with the ability to analyze customer data, identifying trends, patterns, and opportunities for improvement 
• Excellent interpersonal, communication, and presentation skills  
• Customer-centric mindset and dedication to the long-term customer journey  
• Ability to adapt quickly and wear multiple hats in a fast-paced startup environment 
• Personal ethic that embodies the ideals of diversity and inclusion  

Working with us you'll enjoy: 

• Salary ​$68,000-$85,000 plus an impressive suite of benefits 
• Ample time off to recharge and maintain balance 
• An amazing team of brilliant professionals to spend your days with 

Goldstone Partners is helping this wonderfully successful company find talented professionals who want to help develop world-class leaders. Applications welcome for those who are US Citizens or hold a Green Card. Principals only, please.