Job Description
Our Mission
Healthcare should work for patients but it doesn’t. In their time of need they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry the companies delivering such a poor customer experience would not survive. But in healthcare patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose we give them power. In doing so we can make healthcare work like every other consumer sector where businesses compete for customers not the other way around. In time this will drive quality up and prices down.
We’re 18 years old and the leader in our space but we are still just getting started. If you like solving important complex problems alongside deeply thoughtful driven and collaborative teammates read on.
Your impact on our mission
Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make each practice more successful by understanding the practice goals upselling additional products and features offering solutions to drive booking volume and improving overall practice performance. A successful candidate will be an expert in the Zocdoc product and be able to navigate complex practice operations to re-align value and optimize providers’ success on Zocdoc.
You’ll enjoy this role if you are…
- Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption utilization and retention
- Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results
- Able to have challenging conversations in order to advise influence others and handle objections effectively
- Able to balance sales conversations with project management working with internal stakeholder teams while being consultative in your decision-making
- Personally motivated by driving KPIs that are attached to a monthly commission plan
- Motivated by learning and can quickly grasp and apply new ideas & solutions
- Actively seeking out feedback from sales leadership to adapt and implement improved sales strategies and processes
Your day to day is…
- Working closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts
- Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in
- Being incredibly detailed oriented able to manage multiple projects simultaneously with consistent touchpoints and thrive with a high degree of autonomy
- Being an expert on Zocdoc’s product and training new providers/their teams on best practices to be successful
- Proactively identifying and resolving issues that could affect customer satisfaction and buy-in
- Being self-motivated to own your metrics strive to exceed goals and openly seek feedback and coaching to support areas of opportunity
- Being persuasive and excelling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfaction
- Influencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive for
You’ll be successful in this role if you have…
- Bachelor’s degree or equivalent
- 1-2 years of professional experience in an SDR business development customer success or account management role
- Stellar communication and interpersonal skills
- Strong attention to detail highly organized and a quick curious learner
- A high level of problem-solving and issue-resolution skills
- Ability to think on your feet and thrive in a dynamic start-up environment
Benefits:
- Flexible hybrid work environment at our convenient Soho location
- Competitive PTO
- 100% paid employee health benefit options (including medical dental and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience qualifications and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month millions of patients use our free service to find nearby in-network providers compare choices based on verified patient reviews and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice fill their last-minute openings and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together Not Alone we are a company that prides itself on being highly collaborative and we believe that diverse perspectives experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race color ethnicity ancestry religion national origin gender sex gender identity gender expression sexual orientation age citizenship marital or parental status disability veteran status or any other class protected by applicable laws.
Job Applicant Privacy Notice
Skills Required
- Bachelor's degree or equivalent
- 1-2 years of professional experience in SDR business development customer success or account management
- Stellar communication and interpersonal skills
- Strong attention to detail highly organized and a quick curious learner
- High level of problem-solving and issue-resolution skills
- Ability to think on your feet and thrive in a dynamic start-up environment
What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
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Date Posted
05/28/2026
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