Customer Success Manager - Advertising (Search)

The Role:

Fueled by our customer and business growth we’re seeking Customer Success Managers (CSMs) specializing in Search Advertising to manage and execute advertising campaigns for our enterprise clients.

The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon Walmart and others. You’ll play a hands-on role in planning executing and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in eCommerce advertising strong analytical skills and a proactive approach to campaign management.

What You’ll Do:

• Manage end-to-end execution of advertising campaigns on platforms such as Amazon Walmart and other marketplaces.

• Understand customer needs to then plan organize and manage all phases of a joint success plan then focus on how we use our product to help customers meet those needs.

• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.

• Analyze campaign performance data to identify trends insights and actionable recommendations.

• Be an expert on the CommerceIQ platform and partner with internal teams including Product and Engineering to leverage CommerceIQ’s platform capabilities effectively.

• Collaborate with our internal teams to shape new features

What You’ll Bring:

• Bachelor's degree preferably in Business Marketing Communication Economics or related field

• 5+ total years of professional work experience

• 3+ years experience in running media and advertising engagement with customers in a consulting/agency role

• Experience in managing Ecommerce marketing budgets (specifically on Amazon Walmart Kroger Instacart) at well-respected agencies for large enterprise brands

• Experience managing Amazon search marketing budgets in the multi-million dollar range

• Well versed in Bid and Budget management content optimization and promotion planning

• An analytical approach to problem-solving with advanced Excel skills

• Project management experience and ability to anticipate and mitigate risks

• Proven Experience in working with VP SVP and C-level executives of enterprise-level companies

• Excellent presentation and communication skills including both oral and written

• Track record of retaining and renewing Enterprise customers in the SaaS space.

Compensation and Benefits:

The typical base pay range for this role across the US is USD: $97000 - $160000 per year.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience qualifications and location.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives in the form of company stock options as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical vision and dental coverage

• A 401(k)-retirement plan

• Short & long-term disability insurance

• Life insurance

• Paid parental leave

• Monthly reimbursements for gym phone and internet

• 10+ paid company holidays in each calendar year quarterly Global Recharge Fridays and unlimited PTO