Customer Success Manager, AEC

Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for AI-powered analysis. From aerial and ground views of construction progress to automated gauge readings and methane leak detection, DroneDeploy is shaping the future of reality capture.

At DroneDeploy, we thrive in a remote-first culture, powered by innovation. Growth is limitless, and employee contributions matter. With accolades as a Best Place to Work in the SF Bay Area and a spot on America’s Best Startups list, our team is dynamic, purpose-driven, and dedicated to delivering top-tier reality capture software. We cultivate an environment of opportunity. Our dynamic growth is fueled by the diverse range of ideas nurtured by our team. This is why our commitment to internal advancement is profound. A multitude of paths for professional and personal development are available, where flexible schedules, family-friendly benefits, and remote work options propel our team's journey.

The AEC (Architecture/Engineering/Construction) CSM team at DroneDeploy is committed to developing mutual value partnerships with our customers that improve their operational processes and our product and service offerings. We are dedicated to the AEC industry and act as trusted advisors and advocates who help maximize the return on the investment our customers have made in our tools. The following are our team approaches work:

The customer comes first.

Be proactive and curious.

You own the account.

Ask for help. Share your wins and challenges.

Be transparent and honest.

Have fun! 

Our team works closely with the Product Support, Professional Services, Sales, Marketing, and Product Management teams to ensure full coverage and clear feedback and messaging for our customers. We are focused on customer health, building long-term, trust-based relationships, where the outcome is revenue retention and expansion.

Innovative company culture

Drone pilot certification

Flexible work schedules

Flexible work location

Family paid leave

Paid healthcare for employees

Professional development & career advancements

Wellbeing activities (live & on-demand)

Flexible paid time off

Employee referral bonus

Commuter savings

All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.