Customer Success Manager- Agency

At Vivian Health, we’re transforming hiring and recruiting in healthcare. We’re a positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help improve patient care and reduce healthcare costs.

We started by bringing transparency and increased access to the opaque and offline temporary healthcare staffing industry, and we are now building the largest marketplace in the healthcare labor market that enables all healthcare professionals to find their perfect job opportunity, faster and easier than ever before.

THE MISSION:

Vivian Health's mission is to empower every healthcare professional to find their perfect job opportunity. We do this by providing the tools necessary for healthcare professionals to land their dream job and empower them to negotiate for the pay they deserve.

Through the Vivian Health platform, we enable staffing agencies and healthcare employers to more easily find relevant talent, communicate more efficiently, and make better hiring decisions, ultimately enabling them to serve patients more safely and effectively.

THE ROLE: 

We are looking for a Customer Success Manager that will help us with our mission to empower healthcare professionals to find their dream job. As a Customer Success Manager you will be an expert at providing employers on the Vivian platform with the comprehensive support that makes our site the best platform anywhere to match candidates to job opportunities. As a member of the Customer Success team, your goal is to develop strong partnerships with key stakeholders at the agencies, improve platform adoption/engagement, help move the candidate funnel faster, grow business opportunity, and ensure an overall positive customer experience. Successful CSMs will be able to effectively identify growth opportunities and work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience. 

This position's preferred location is Colorado however we are open nationwide for the right person. 

THE TEAM:

Vivian is rapidly growing; our Customer Success team is responsible for managing, supporting, and growing our health system and agency partners. Our organization is cross functional so we work closely with engineering, product, marketing, and other divisions in the company.

THE REQUIRED SKILL SET: 

• Bachelor's degree or equivalent experience preferred
• 2+ years of relevant experience in customer success or account management
• Strong personal presence, demonstrated in a partner/customer facing role
• Proven ability to be scrappy and hit the ground running
• Smart, detail-oriented, and relentlessly resourceful
• Excellent verbal and written communication skills
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Team-oriented but with the ability to work independently
• Flexibility and ability to work autonomously in a demanding and ambiguous environment
• Excellent customer service ethic with ability to focus on the job at hand

THE NICE TO HAVES: 

• Knowledge of the healthcare industry, with experience in nursing, allied-health, or therapy
• Prior experience of working with Hospital Recruiters or Staffing Agencies 

THE SALARY, BENEFITS & PERKS:

The range for this position is $75,000 - $85,000 yearly base salary with additional variable compensation, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

At Vivian Health, we offer a competitive compensation package, with benefits including:

• Flexible Time Off
• Comprehensive Health Insurance Plans including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Pre-tax Commuter Benefit Plan
• Work from home stipend
• Access to Corporate Discount Program
• Pet Insurance

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

Vivian is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.