Customer Success Manager Architect

Introduction
A Customer Success Manager Architect (CSM) career in IBM means a career where you’re helping clients fully realise the value of their existing IBM products whilst growing their adoption of next-generation technologies from across IBM’s wider portfolio. It means being a trusted strategic advisor to some of the world’s most transformational enterprises and culturally influential brands as they rely on your expertise and our technology to solve some of their hardest problems.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team you’ll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Your Role and Responsibilities
A Customer Success Manager opportunity in IBM might be different to what you’re used to. In addition to the people and commercial skills often associated with this position an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients’ hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background and through different communication techniques you’ll be able to showcase IBM solutions. Using excellent communication you’ll articulate their compatibilities with a client’s stack via use-case identification solution architecture design and MVP builds.

With technical expertise and a consultative style you’ll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth you’ll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM’s products.
We’re committed to success. In this role your achievements will drive your career team and clients to thrive. A typical day may involve:

• Client-Centric Expertise: Understanding client challenges and becoming their trusted expert for Hybrid Cloud and AI.
• Use-Case Exploration Workshops: Leading workshops to explore use cases and create value models.
• Effective Technical Persuasion: Persuading clients through technical conversations.
• Post-Deployment Success Planning: Developing post-deployment success plans to increase product adoption.

Required Technical and Professional Expertise

• Complex Tech Sales Success: Proven expertise in closing complex tech sales.
• Tech Expertise: Hands-on experience in Cloud Data & AI Automation Integration or Security.
• Agile Delivery Proficiency: Agile delivery skills for speed and flexibility.
• Communication & Relationship Excellence: Effective communication and relationship building at all levels.
• Self-Motivated Problem Solver: Self-motivated with a problem-solving mindset.

Preferred Technical and Professional Expertise

• Consulting Experience : Management or Technology / Program Management experience
• Versatile Technology Exposure: Experience with a wide spectrum of technology solutions including Cloud Data & AI etc. (training in IBM’s products provided).
• Software and Cloud Sales Expertise: Proven experience in software SaaS IaaS PaaS and Cloud sales.