Customer Success Manager Architect

• Serve as a trusted advisor for customer’s intelligent modernization and cloud migration journeys including deployment and continuous optimization
• Drive business value and technology outcomes throughout customer lifecycle with IBM Hybrid Cloud and AI growth offerings
• Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings
• Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings drive adoption post-deployment and identify additional opportunities for expansion
• Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions
• Activate early renewal conversations drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process

To be successful in this role you will have to:

• Exhibit a deep understanding of a customer’s business and technology needs; become the face of IBM to the customer
• Co-define customer roadmap for implementation and value realization alongside customer
• Possess technical knowledge to drive adoption
• Conduct workshops with customer to align IT architecture integration & migration requirements
• Build and execute retention and expansion plays
• Be willing to take initiative and tackle things on your own with the ability to navigate data and people to find answers
• Have strong analytical and problem-solving skills growth mindset customer intimacy
• Possess strong interpersonal relationship building and executive communications skills
• Be able to work under pressure and independently with minimal supervision
• Be able to manage multiple customer accounts and projects simultaneously