Customer Success Manager Architect - Germany

Introduction
At IBM work is more than a job -it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. You will be joining our industry leading Open Hybrid Cloud Platform & AI team. IBM’s open hybrid cloud platform architecture based on RedHat OpenShift works with the entire range of clients’ existing IT infrastructures regardless of vendor. This platform allows clients to “write-once/run-anywhere” and enables a hybrid cloud approach that drives up to 2.5 times more value for clients than a public cloud-only solution. Join us in addressing this 1 trillion dollar addressable market”. You can see more here @ https://www.ibm.com/cloud/hybrid

Your Role and Responsibilities
As a Customer Success Manager Architect you will apply your technical skills to help our customers achieve their business outcomeswith hybrid cloud & AI Growth Offerings. You will be responsible for use case identification solution architecture design MVP builds and adoption of our Growth Offerings that run on IBM Public Cloud and Red Hat OpenShift. You will also guideIT executives through the changes needed to unlock the full value of hybrid cloud show users how to get value out of their solutions identify expansion opportunitiesand work with the renewal team to ensure execution of the renewal process. To be successful in this role you: •Demonstrate a history of success as a consultant pre-sales technical account management enterprise architect or equivalent•Deeply understand customer business and technology needs; become the face of IBM to the customer•Serve as a trusted technical expert for the customer’s cloud migrationdeployment and adoption of Public Cloud Hybrid Cloud & AI Growth Offerings•Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions•Have handled difficult customers or situations and can demonstrate resolutions•Willingness to take initiative and tackle things on your own•Ability to navigate data and people to find answers•Execute customer success plan to drive adoption post-deployment

Required Technical and Professional Expertise
The right candidate need to have: – Technical understanding and hands-on experience with IBM Public Cloud (IaaS + PaaS) Containers OpenShift Value Prop Use Cases Competitive Differentiation
– Technical understanding of IBM AI strategy / Software / Cloud Services
– Experience with enterprise Software implementations
– Ability to show customers how to “use” the offerings to get to first productive Use and proactive expansion
– Can build a growth plan to demonstrate how growth offerings will deliver customer outcomes
– Analytical mindset and problem-solving skills
– Understanding of enterprise Software implementations SaaS / IaaS / PaaS and Cloud applications- understanding of enterprise Software implementations SaaS / IaaS / PaaS and Cloud applications – Strong interpersonal relationship building and executive communications skills – Can manage MULTIPLE customer accounts and projects simultaneously
– Fluency in German is required as the role involves supporting clients in the DACH market (Germany Austria and Switzerland)

Preferred Technical and Professional Expertise
5-10 years of experience in Customer Success Professional Services and/or Services Industries Technical Sales (e.g. technology or management consulting)
– Industries Technical Sales (e.g. technology or management consulting)
– Experience working in B2B Enterprise Software SaaS / IaaS / PaaS and/or Cloud