Customer Success Manager - ArrowSphere Deploy

Position:
Customer Success Manager - ArrowSphere Deploy
Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
What You'll Be Doing:

• Help customers derive best value from our solutions by assisting them with successful onboarding
• Deliver effective training on the product capabilities to Customers and Partners
• Work with Product Delivery Team for implementations and customization requests
• Provide Product Release updates and drive additional value by encouraging deeper feature adoption
• Engage with customers consistently and effectively demonstrate and communicate ROI throughout the customer lifecycle
• Provide Cloud Governance reports and recommendations
• Build strong relationships with customers and internal teams (Product Management, DevOps, Engineering)
• Manage current accounts and nurture existing customers. Streamline and manage renewals, upsells and expansions
• Generate product training resources including Guides, Presentations, Videos
• Update Product related Best Practices and FAQs periodically
• Conduct periodic CSAT / NPS surveys. Synthesize customer feedback and quarterback experiences with internal teams on behalf of the customer

What We Are Looking For:

• Typically requires a 2 year degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications
• Proven work experience in Customer Success at a US-based B2B Enterprise SaaS company, preferably in the cloud infrastructure domain
• At least 2+ years of experience in customer-facing roles (Customer Success, Account Management, Business Development)
• BA/BS degree or equivalent. MBA/Masters preferred
• Good exposure to cloud and Devops technologies (Such as AWS/Azure/GCP, CI/CD tools etc.)
• Cloud Certifications Preferred (AWS/Azure/OCI/GCP)
• Experience in collaborating with cross-functional teams (e.g., Sales, Product, Marketing, Services)
• Willingness to travel as needed
• Creativity in approach and in building customer relationships in ground-breaking new ways
• Impressive executive presence and excellent written and verbal communication abilities
• Strong Leadership and Negotiation skills
• Deeply data-driven, with a growth mindset, a keen eye for detail and a strong bias for action
• Passion for technology and experience with making an impact in a fast-growing B2B enterprise SaaS company
• Ability to create structure in ambiguous situations and architect effective processes

Work Arrangement:

• Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off
• Tuition Reimbursement
• Access to Arrow's Employee Discount Program
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate:
$134,900.00 - $154,000.00
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-CO-Colorado (Remote Employees)
Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.
Time Type:
Full time
Job Category:
Sales
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.