ServiceNow

Customer Success Manager - Moveworks

Reposted 3 Hours Ago

Hiring Remotely in Philadelphia PA USA

Remote or Hybrid

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

Manage a portfolio of mid market enterprise customers drive adoption of AI solutions and ensure business outcomes through strategic advisory and relationship building.

Summary Generated by Built In

Company Description
Moveworks now part of ServiceNow is redefining how work gets done. Together we combine Moveworks' industry-leading AI Assistant with ServiceNow's world-class workflow platform to deliver instant intelligent support across IT HR Finance and beyond.
Our shared mission is simple and ambitious: make work better for people. We do this by resolving employee needs instantly automating complex workflows and enabling enterprises to operate faster smarter and at scale.
Job Description
What you get to do in this role:

Own and grow a portfolio of 25 or more mid market enterprise customers guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors aligning AI-driven solutions to strategic business outcomes
Drive adoption engagement and expansion of the Moveworks AI Assistant across ServiceNow workflows
Translate customer business needs into actionable solutions influencing roadmap and product evolution
Identify quantify and track customer success metrics tied to efficiency cost savings and employee experience
Proactively manage risks expectations and change ensuring customers successfully navigate complex environments
Act as the voice of the customer internally sharing insights feedback and success stories
Support renewal and expansion motions by demonstrating ongoing value and business impact

Qualifications
To be successful in this role you have:

5+ years of experience in Customer Success Account Management Implementation or Consulting within SaaS
Experience supporting medium to large enterprise customers and navigating complex stakeholder environments
Strong ability to explain technical and AI-driven solutions in clear business-oriented terms
Familiarity with workflow platforms ITSM HR systems or enterprise automation (ServiceNow experience a plus)
Proven ability to build executive relationships and influence outcomes at multiple levels
Process-oriented mindset with strong problem-solving and change management skills
Comfortable operating in fast-moving evolving product environments
Bachelor's degree or equivalent practical experience
Willingness to travel approximately 10-25%

Why This Role Matters:
This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work turning complexity into clarity for millions of employees. Together Moveworks and ServiceNow are shaping the future of enterprise productivity and this role is on the front lines of that transformation.
JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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The Company

HQ: Santa Clara CA

28000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible