Customer Success Manager, Commercial

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.
To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We're looking for a Customer Success Manager within the Commercial segment to join our team and own retention and expansion of customers.
The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software.
Technologies You'll Use

• Salesforce, Catalyst, Looker & Sigma Reporting, Zendesk, Chorus, Salesloft, Slack, Ironclad, G-Suite, Microsoft Office Suite

What You'll Do

• Own net retention of your book of business by retaining and expanding current customers.
• Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution.
• Work cross-functionally with support, solution architects, marketing, product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.
• Be a customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran's value to customers.
• Develop customer relationships with the goal of creating customer advocates.

Skills We're Looking For

• +3 years experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!
• Being customer centric - building relationships, understanding customer pain points and how we deliver business outcomes/value.
• Track record of hitting or exceeding your quota and KPIs.
• The right balance of self-confidence and humility to lead as an individual contributor.
• Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.
• Ability to manage multiple projects and tasks, while staying organized and efficient.
• Contracting and negotiation experience is a must.
• Experience with Salesforce is a must.

Perks and Benefits:

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team building activities
• Monthly cell phone stipend
• Remote employee home office equipment

We're honored to be valued at over $5.6 billion , but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream .
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here .