Customer Success Manager, District Success

We are looking for a talented customer success manager who is looking to make an impact on our school district customers and join our growing team. You will manage relationships with mid-sized school districts in the US, rapidly grow their adoption and use of Clever's products and create customer champions. You will partner closely with Product, Marketing and other Customer Success Organization teams to drive growth, engagement and advocacy.

A DAY IN THE LIFE:

Retain and Grow

• Analyze data to create a territory plan in order to mitigate churn risks and grow accounts across the entire book of business (BOB)  
• Build and execute customer success plans and account plans for strategic districts
• Grow adoption of Clever Plus products in your portfolio of accounts
• Identify, surface, and mitigate risks to a customer’s success plan

Build and strengthen relationships: 

• Build and strengthen executive stakeholder relationships with strategic customers
• Work with district curriculum and technology teams to get  buy-in across all levels of a customer’s organization and chart an ambitious plan for success

Collaborate and build alignment: 

• Capture feedback from customers and advocate within Clever on behalf of customers
• Partner with sales in retaining and growing strategic customers
• Initiate cross-functional collaboration on resolution paths for large scale issues

• 2-4 years of customer success, account management, management consulting, or comparable customer-facing experience with a track record of executing towards ambitious goals
• Relationship-oriented, excited to build high-touch relationships while scaling methods across your territory 
• Strong communication skills
  • Comfortable explaining complex products to both technical and non-technical audiences
  • Ability to communicate easily with CIO’s/CTO’s
  • Comfortable mediating conflict and handling objections
• Collaborator, adept at partnering with other teams to deliver high-impact results
• Ability to proactively identify gaps in existing processes and design enhancements to improve efficiency and business performance
• Problem solving skills
  • Capable of managing difficult and complex situations and implementing solutions to solve problems 
  • Ability to balance the needs of the customer and the business 
• Ability to analyze data in order to prioritize accounts for specific actions to drive business goals

The range of our base salary cash compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is between $77,300 - $112,500. For candidates living in NYC and San Francisco, CA is between $85,000 - $123,800. This position also offers a 20% target, variable annual bonus incentive. All final offers are determined using multiple factors including experience and level of expertise.