Customer Success Manager - EMEA

GitBook is a modern documentation platform. Our ambition is to empower teams through a new document standard, suited for modern work and collaboration. GitBook is now used by over 2M users and thousands of teams such as Adobe, Snyk, Apple or Google and backed by top partners such as P9 Capital, Notion Capital and Fly VC.

After more than doubling our revenue in 2021, we are looking for a Customer Success Manager based in EMEA. You will be one of early members of our Customer Success team, working with our large customers helping them onboard, adopt GitBook and create word class documentation on the platform. With our rapid growth you will have an opportunity to contribute to building the foundations of the team, having meaningful impact on how we achieve our ambitious goals for 2022.

You'll join our Customer Experience organisation alongside Adrien (Head of Customer Experience), our Sales Team and you'll work closely with Natasza (CSM) and Katie (CSM).

Your role as a Customer Success Manager will be to drive adoption, retention and create strong and long lasting relationships with some of our largest users. You will understand their business objectives and their challenges and you will guide them as their trusted product advisor to help them solve their challenges with the use of GitBook.

First, we will take the time to review your application and we will get back to you within a week, regardless of our decision.

1. Discovery call (20min) with Natasza (CSM) to ensure there is a match between GitBook's expectations, the role and your own expectations.

2. Deep dive interview (45min) with Alex (Sales Manager) and Natasza to get a better sense of your background and experience, including your day-to-day, work environment, responsibilities and core skills.

3. Workshop (60min) around a mock Quarterly Business Review involving Adrien (Head of Customer Experience) and Natasza

4. The last discussion will be focussed on cultural alignment. You will have the opportunity to meet with Samy (co-founder) to learn more about GitBook history, ambition and culture.