Customer Success Manager, Enablement Services

Position Overview: 

We're looking for a Customer Success Manager for our Enablement Services team! You will be a trusted advisor to our customers who purchase a Services Package. You have a consultative mindset and develop creative solutions that achieve strategic and technical customer outcomes. You can understand business goals and processes across industries, tie them back to the Quickbase product, and demonstrate the value of doing more with Quickbase. In short, you will own the success journey of your customers ensuring they have the right resources to accomplish their goals. 

Responsibilities: 

• Manage Customers with Enablement Services Packages: Quickly analyze customer's goals; determine the best approach to maximize their use of an Enablement Service Package. Partner with the customer to develop a services success plan, aligning their goals to solutions built on the Quickbase platform, and presenting best practices to strengthen their adoption. 

• Provide Project Management: Keep focus on achieving the big-picture strategic vision; oversee the execution of the services success plan, coordinating assigned resources, managing critical handshakes, and establishing clear lines of communication to drive positive outcomes. Identify and organize additional support as needed. 

• Monitor Customer Risk: Watch for risks to customer adoption of services and Quickbase, communicate internally cross-functionally to mitigate risk. 

• Develop Strong Relationships: Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor. 

• Win Together: Work cross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive growth across a diverse account base.

Qualifications: 

• BS degree required 

• 3 years in a customer facing role 

• Commitment to continuous learning and excellent communication

• Project management skills and experience 

Bonus Qualifications:

• Experience supporting SaaS or other complex IT projects within large enterprises 

• Business process, data modeling and workflow experience 

• Familiarity with Javascript, relational databases and APIs 

• Hands-on advanced knowledge of Quickbase

• Flexibility for travel (approximately 20%)