Customer Success Manager, Enterprise
Job Description
At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest, and most complex institutions in the world, and investors like Greylock, Andressen Horowitz, and Index Ventures, our market opportunity is undeniable.
Instabase is a remote company rooted in flexibility. Employees can choose to work from one of our global offices in Menlo Park, New York, London, or Bangalore, fully remotely, or a mix of the two. At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications.Â
Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!
As a Customer Success Manager, you are our enterprise customers’ trusted advisor and a critical part of the customer success team at Instabase. As a partner to our strategic clients, you will uncover new use cases and help our customers solve their complex problems.Â
What you’ll do
- Drive business value for customers: grow accounts by driving adoption strategies to help customers maximize their investment in Instabase
- Collaborate with our internal engineering and product teams to inform the product roadmap
- Advocate for our customers, integrating their asks into Instabase upgrades and feature adds
- Communicate directly with executives at strategic enterprise customers
- Influence and advise business leaders: hold regular status calls and manage escalations
- Enable our strategic customers to become Instabase product experts
- Present detailed technical information and benefits of the Instabase platform to our customers
- Identify common customer challenges and work with our internal team to improve the Instabase experience
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
- Partner with our go-to-market team to grow the business, mitigate risk and team up on successful solution delivery
About you
- You have relevant experience in a customer-facing account management role; experience working with Tier 1 Financial Organisations a plus
- At your core, you are an impeccable relationship builder with strong project management skillsÂ
- You have experience in technology consulting, business analytics, or related fields
- You’re agile and flexible
- You’re able to clearly explain and simplify technical concepts to a variety of audiences
- You’re detail-oriented, results-driven and fearlessly experimentalÂ
- You’re intellectually curious and have a passion for technologyÂ
- You find opportunities to drive customer outcomes at scale
- You enjoy creative problem solving and are proud to bring your full self to work
- You are resilient and thrive when taking on new challengesÂ
#LI-Remote
Date Posted
09/16/2022
Views
17
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