Findhelp

Customer Success Manager (SchoolCare)

Reposted 5 Hours Ago

Easy Apply

2 Locations

Hybrid

82K-102K Annually

Junior

Cloud • Edtech • Healthtech • Mobile • Social Impact • Software • Data Privacy

Findhelp was founded in 2010 to connect all people in need to the programs that serve them with dignity and ease.

The Role

The Customer Success Manager engages clients to foster product adoption oversees onboarding and large-scale implementations advocates for customer needs and collaborates with product teams.

Summary Generated by Built In

We’re changing the way people connect to social care.

At Findhelp we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources follow them on their journey and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local state and national programs that serve every ZIP Code in the country from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin Texas and has been enabling healthcare government education and other organizations to connect people with the social care resources that serve them with privacy and security since 2010.

As a mission driven organization we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area we have helped millions of Seekers find food health housing and employment programs.

Job Overview: As a division within findhelp SchoolCare’s mission is to improve children’s health with technology that efficiently connects schools families and healthcare providers. Our solution builds off of our school-centered digital health platform enabling HIPAA & FERPA-compliant digital health charting chronic disease management and immunization compliance reporting. The SchoolCare team is working hard to drive improved health outcomes for American public school districts through health technology and preventive care.

The ideal candidate is a customer-focused empathetic and service-oriented professional with a strong desire to improve health outcomes for public school districts through health technology and preventive care. This individual will possess valuable experience in account management customer success or project management and possess the technical aptitude to quickly learn new SaaS applications. This position will be responsible for owning the onboarding and engagement success of new customers building lasting relationships managing large-scale product implementations and advocating for customer needs to drive successful renewals and grow the company’s impact.

Responsibilities and Duties:

Engage clients proactively to encourage product adoption and ensure a positive experience.

Own onboarding and engagement success of all school district facing products (school and parents applications)

Manage large scale product implementations with school districts

Collaborate with Product and Engineering to prioritize key customer needs

Serve as the communication channel between our users and our Product and Engineering teams to help maintain the current platform and influence gen features

Understand and translate challenges faced by schools in order to provide input and feedback into design development maintenance training and implementation

Serve as an external facing leader for customers; supporting industry education and managing escalations as needed

Build and maintain relationships with key customer contacts such as the Project Manager and Technical Lead.

Advocate for the customer supporting their success and helping to drive renewals.

Gather customer feedback to understand their needs and goals and help them achieve them.

Qualifications:

Possess a strong desire to use your job and mind to make the world a better place for people in need

BS/BA degree or equivalent

2-5 years experience in account management customer success project management

Experience with technology and able to learn new technologies quickly; direct experience with SaaS application support requirements

Customer-focused enthusiastic positive and service-oriented

Skilled at problem-solving decision making negotiations and ability to navigate challenging situations in a professional manner

High emotional intelligence including strong listening skills and empathy for customers and their experiences

A passion for building strong long-term relationships with customers by staying in constant communication and prioritizing their needs

An interest in social determinants of health and healthcare

We value being together

We believe being together enables stronger relationships collaboration and culture.

This position is in office and candidates must be located in Austin Texas Madison Wisconsin or Denver Colorado.

Perks at Findhelp

•401k & equity grants

•Free food and onsite gym at our Austin HQ

•Paid parental leave

•Competitive PTO & 10 paid holidays

•Comprehensive Medical Dental and Vision insurance with 100% company-paid coverage for employee only coverage

•Dog-friendly office in Austin HQ

•24/7 access to telemedicine and counseling

•Book Purchasing Program

We’re building a diverse inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need and we want our teams to reflect and represent our communities. It is our policy to recruit hire train and promote individuals as well as administer any and all Company policies without regard to age color disability ethnicity family or marital status gender identity or expression language national origin or ancestry physical and mental ability political affiliation race religion creed sexual orientation socio-economic status veteran status or any other protected class in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

•Culture Committee

•Leadership Development Training

•Paid Volunteering Time

Top Skills

Saas Applications

What the Team is Saying

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The Company

HQ: Austin TX

220 Employees

Year Founded: 2010

What We Do

We’re powering a better social safety net. Building healthier and happier communities starts with supporting the whole person. That’s why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations governments and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights Findhelp is leading the modernization of the social safety net. For more information visit https://company.findhelp.com.

Why Work With Us

Our unique platform connects people to over half a million resources across the nation ensuring that support is accessible for everyone. Join us in our mission-driven culture to create meaningful change empowering individuals with the resources they need to thrive—all while prioritizing privacy and security.