Customer Success Manager, France

Who you’ll work with

As a Customer Success Manager, you will be joining a fast-paced, high-growth team delivering innovative security solutions that protect our clients. You will be part of an incredible customer success team with a rapidly growing client portfolio, ensuring our users get the most value out of our products and services. Don’t miss your opportunity to become a Futurist!

What you’ll do

As a Customer Success Manager, you will:
Be responsible for a portfolio of cross-industry corporate, commercial, and enterprise clients.
Execute our client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell.
Identify and assess risk factors to accounts and orchestrate interventions.
Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture our relationships with clients.
Learn our platform, become fluent in cybersecurity topics, and build familiarity with the functional areas (SOC, IR, Vulnerability Management, GRC) where we deliver value.
Manage the customer journey and maximize our value to our users.
Regularly capture, analyze, and share the voice of the customer regarding their experience with Recorded Future.

What you’ll bring

Experience designing and executing communications and/or customer success programs
A background in delivering client-focused outcomes
Strong presentation and facilitation skills
Strong program management abilities
The ability to gather and understand the client’s needs
A positive, collaborative and energetic style with a drive to make an impact
3 years of SaaS experience, including subject matter expertise in commercial/enterprise customer communications
Bachelor’s degree required and experience with Salesforce.com, Gainsight a plus
Fluency in French or German high preferred

Why should you join Recorded Future?

There’s a reason why over 90% of Fortune 100 Companies rely on us for their threat intelligence needs: our patented web intelligence engine has the ability to unlock insights that radically improve cyber threat visibility for our clients. Our dedication to empowering clients with intelligence to reduce risk has earned us a 4.7-star user rating from Gartner.

If you’re full of passion, ambition, and dedication you may be well on your way to becoming a Futurist. From over 35 nationalities, our Futurists are the perfect recipe of humility, accountability, and collaborative attitudes to put our team at the front line of securing the internet. If you want to be a part of this awesome team, apply today!