Customer Success Manager

OneImaging

Customer Success Manager

Posted Yesterday

Hiring Remotely in USA

Remote

110K-140K Annually

Senior level

Healthtech

Helping employers and employees save up to 80% on health plan and out-of-pocket medical imaging costs.

The Role

Manage end-to-end onboarding and implementation for strategic accounts including data feed and integration configuration. Serve as primary customer contact drive adoption through reporting and analytics deliver business reviews manage revenue and strategic initiatives for a book of business advocate customer needs to product and collaborate cross-functionally to optimize processes and scale the Customer Success organization.

Summary Generated by Built In

Radiology is the second most used healthcare service used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5000 vetted providers across 48 states which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills all while delivering immediate savings and ROI for employers and payers on every exam.

As a Customer Success Manager at OneImaging you’ll play a critical role in ensuring the successful onboarding implementation and long-term satisfaction of our customers. You’ll be the primary point of contact for strategic accounts responsible for guiding customers through implementation—including complex data feed management—and ensuring they achieve measurable outcomes. Post launch you will be responsible for managing the revenue and strategic initiatives for your book of business. This role combines project management stakeholder engagement and a strong focus on analytics to drive success.

What you'll do:

Customer Implementation & Data Feed Management: Lead the end-to-end onboarding process including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems.
Strategic Stakeholder Management: Build trusted relationships with customer stakeholders at multiple levels acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging’s program.
Reporting & Analytics: Analyze customer data and performance metrics to provide insights drive adoption and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders.
Customer Advocacy: Act as the voice of the customer within OneImaging sharing feedback and insights to influence product development and service enhancements.
Continuous Improvement: Identify opportunities to optimize processes improve customer experience and drive efficiency in implementations and ongoing management.
Cross-functional Collaboration: Work closely with Sales Product Engineering and Support teams to ensure a seamless customer journey.

About you:

6+ years of experience in Customer Success or Account Management role in a digital health solution environment involving benefits administration REQUIRED.
Strong technical aptitude with the ability to understand and manage data feeds integrations and system configurations.
Ability to manage through ambiguity build processes and help scale the CS organization.
Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
Proven track record of building strategic relationships with key customer stakeholders.
Analytical mindset with experience delivering actionable insights through reporting and data analysis.
Excellent project management skills with the ability to manage multiple priorities and deliver results on time.

The base salary range for this position is $110000 - $140000. This position is also bonus eligible. Individual compensation will depend on various factors including qualifications skills experience location and applicable laws. In addition to base salary this role is eligible to participate in our equity incentive and competitive benefits plans.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job please report it to law enforcement here and to [email protected].

Equal Employment Opportunity:

OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or other applicable legally protected characteristics.

OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability you may contact us at [email protected].

Skills Required

6+ years of experience in Customer Success or Account Management in a digital health solution environment involving benefits administration
Strong technical aptitude to understand and manage data feeds integrations and system configurations
Experience managing complex ecosystem vendor partners within healthcare and benefits programs
Proven track record of building strategic relationships with key customer stakeholders
Analytical mindset with experience delivering actionable insights through reporting and data analysis
Excellent project management skills and ability to manage multiple priorities and deliver results on time
Ability to manage through ambiguity build processes and help scale the Customer Success organization

OneImaging Compensation & Benefits Highlights

Fair & Transparent Compensation—Job postings list explicit salary ranges and company profiles describe structured pay bands and pay‑transparency practices. These signals indicate clarity in target compensation for several roles even if outcomes are not independently verified.
Leave & Time Off Breadth—Company listings describe generous or unlimited PTO. This suggests broad time‑off policies that if implemented as advertised can enhance overall compensation value.
Equity Value & Accessibility—Public profiles cite access to an employee stock purchase plan alongside bonuses. This adds an equity participation pathway that can increase total rewards.

Learn more about OneImaging's Compensation & Benefits →