Customer Success Manager, Growth

We are Outbrain.

We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies.

Outbrain is seeking an ambitious, data savvy, relationship-driven, and customer-centric Customer Success Manager to join our growing Global Growth team. You will be responsible for supporting the success of Outbrain’s Growth clients’ via our Amplify campaigns. The ideal candidate is analytical and an enthusiastic self-starter who is ready to dive in, identify opportunities for clients, build and lead consultative client relationships, and drive the best possible client experience in a dynamic environment. We are looking for a resourceful, bright, proactive, calculated risk-taker, who works well independently and as part of a team.

A day in the life

• Manage a large and diverse portfolio of clients consisting of all buyer types, implementing performance-based customer success strategies to ensure growth.
• Provide a high quality of service. Empower and educate clients. All with the alignment and understanding of the company's long-term goals.
• Work in a fast-paced environment while leading multiple projects and relationships with little supervision over client communication.
• Own the full post-sales journey of the client – from onboarding to retention.
• Conduct customer on-boardings, help clients to get familiar with our platform and services, with proficiency in and highlighting the Amplify platform.
• Communicate with clients, and monitoring and reporting on campaign performance.
• Analyze data for each client, using in platform data, additional analytics platforms, and various tools to present recommendations on optimizations and upsell opportunities.
• Upsell clients by identifying growth opportunities and pitching new products and features based on data and customer goals/feedback.
• Collaborate effectively with multiple teams across different regions and time zones.

What you’ll bring

• 2+ years of experience in digital advertising or marketing with a strong understanding of the digital marketing landscape.
• Excellent verbal and written communication skills
• A strong goal-oriented attitude and resilience in pursuit of growth goals.
• Critical thinker; Possess strong problem-solving, project management and self-regulation skills
• Go-getter attitude; Hungry to interface with clients to achieve revenue goals through direct selling, upselling, and renewals.
• Analytical; Comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
• Attention to detail; You’re very organized, with the ability to adjust priorities based on client needs
• Able to work independently and as part of a team while balancing multiple tasks
• Able to be influential and consultative with clients to ensure they are set up for success
• Experience with excel and power point preferred
• Proven ability to build and present data-driven stories and recommendations with internally and externally.

You’ll score bonus points with us if you have:

• Experience with 3rd party digital platforms such as Google Analytics, Adobe Analytics, Doubleclick, Tableau, Salesforce, etc. a plus
• Have agency or performance agency experience
• Fluency in multiple languages

More than snacks!

• Brand new NYC office in the Flatiron district with a flexible hybrid working model.
• Generous vacation package and unlimited sick days
• Become part of our success with our equity program
• World class healthcare options that are partially covered by Outbrain above benchmark (Medical, Dental, Vision, and Life Insurance, 401K Plan with Matching)
• Opportunities to join our mentorship program and inclusive Employee Recourse Groups
• Full access to LinkedIn Learning and our in-house SmartBrain educational platform
• Meet the team with our Global Onboarding Experience
• Happy hours, group lunches…and of course a fully stocked kitchen with multiple coffee options!

We Recommend #LifeAtOutbrain

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account! 

The annual pay range for this position is $65,000.00-$80,000.00. The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities. In addition to salary, you may be eligible for an equity package, as well as our competitive benefits and perks to support you and your family as part of Outbrain's total rewards package.