Customer Success Manager - Growth & Reals

About the job
This is a hybrid role based out of our Denver office. Local candidates in the Denver Metropolitan area will only be considered.
About the Role
We are looking for high energy, results driven individuals who pride themselves in going above and beyond to help customers get the most out of their investment in OrthoBanc's Account Management solution. The Customer Success Manager - Growth & Renewals for the customer relationship, including support and issue resolution, account management, and ensuring the practice realizes the value of our solutions.
At the center of this role is a heart for the customer. The candidate should have a strong desire to build meaningful relationships with our clients and should always act with integrity to support their business needs. Our team members are extremely self-motivated, and collaborative, love a challenge, and are able to be successful in a fast-paced, ever-changing environment. A positive, creative, can-do attitude is a must!
Responsibilities

• Meet/exceed a quarterly quota through strong customer relationships and outstanding communication.
• Proactively reach out to existing OrthoBanc clients through cold-calling and emailing.
• Proactively engage customers and work to resolve any issues with OrthoBanc services.
• Understand customer needs and identify sales opportunities.
• Operate as a positive influence and informal leader across the organization to provide insight into the practice experience and bring forward constructive ideas to improve our service.

Desired Skills and Experience

• 2 years of experience in sales, customer service, or account management.
• Bachelor's degree preferred, or equivalent experience required.
• Effective problem solver that can work cross-functionally to mitigate issues and manage escalations.
• Excellent verbal and written communication skills with the ability to effectively interact in person, by phone, webinar, video or email a must.
• Track record of building consultative relationships with a high degree of follow-through and integrity.
• Prior experience leveraging a CRM tool to track and manage customer relationships.

What's in it for you...

• Full medical, dental, and vision benefits with 100% employer paid options
• Unlimited PTO
• 401(k) match
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home or in the office
• Employer HSA contribution
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Casual dress atmosphere
• Company sponsored premium subscription to the Calm app
• Vendor discounts

Compensation: $50,000 annually plus commission
** Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Work Authorization: You must be authorized to work for any employer in the US.
Who We Are
OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We're looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people's lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!
Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.
By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025 . Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially "seek diversity," and "do what's right.""
OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Top skills for this role
Build these skills listed on the job description or by the job poster.
Onboarding
Sales Growth
Analytical Skills
Technical Support
Renewals
Communication
Dental Industry
Customer Success
Customer Experience
Written Communication
Employer-provided
Pay range in Denver, CO
Exact compensation may vary based on skills, experience and location
Base pay range
$50,000.00/yr
Featured benefits
Employer-provided
Medical insurance, dental insurance, vision insurance, and 401(k)