Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United Kingdom.

This role offers the opportunity to be a key driver of customer satisfaction and value realization in a global cybersecurity context. You will manage a portfolio of customers, acting as a trusted advisor to help them operationalize cybersecurity and risk management practices effectively. The position requires a blend of technical understanding, strategic account management, and relationship-building across multiple levels of an organization. You will influence customer outcomes, drive platform adoption, and identify opportunities for expansion while collaborating closely with sales and internal teams. This role allows for direct impact on long-term retention, revenue growth, and the customer journey, operating in a dynamic, innovative, and customer-focused environment. You will work in a collaborative, globally distributed team that prioritizes engagement, insight sharing, and strategic problem solving.

• Own and manage a portfolio of customer accounts, ensuring high satisfaction, retention, and long-term value
• Act as a trusted advisor and subject matter expert in cybersecurity risk and the company’s platform
• Drive adoption, engagement, and expansion within accounts, aligning customer usage with strategic objectives
• Collaborate with sales and customer success leadership to execute strategic account plans and refine best practices
• Provide feedback to product and service teams, representing the voice of the customer
• Facilitate executive-level relationships across client organizations to foster strategic growth
• Identify and implement solutions to customer challenges, ensuring consistent and measurable business impact

Requirements:

• Bachelor’s degree or equivalent experience
• 5+ years of experience in customer success, account management, technical account management, or similar customer-facing roles
• Strong written and verbal communication skills, with meticulous organizational capabilities
• Understanding of cybersecurity, third-party risk management, or cyber insurance practices
• Proven ability to develop and expand relationships with stakeholders, including executives
• Experience in strategic account planning, QBRs, renewals, and upsell/cross-sell initiatives
• Strong technical aptitude and ability to quickly understand platform capabilities to drive customer outcomes
• Ability to work independently while collaborating across internal teams in a fast-paced, global environment

Benefits:

• Competitive salary and performance-based incentives, with total compensation range approximately $125,000 - $148,000 USD
• Stock options and equity participation
• Health benefits, parental leave, and unlimited PTO
• Tuition reimbursement and professional development opportunities
• Flexible working arrangements and global remote-first culture
• Opportunity to work in a highly innovative and collaborative team environment