Customer Success Manager II

The Customer Success Manager II, CSM, will be responsible for managing and cultivating customer relationships for their assigned account base. CSM will assist with increasing overall adoption and utilization of subscribed Vendormate solutions and services. Will add value and ensure customer retention as customer's primary contact for developing their credentialing program. Will ensure proactive projects to increase compliance and utilization. Will have a passion for customer service and performance excellence.
Principal duties and responsibilities:

• Cultivates and maintains customer relationships within assigned account base.
• Identify, create, and oversee compliance campaigns to drive compliance rates.
• Proactively analyze vendor data to determine action items to drive compliance and adoption.
• Utilize SFDC for efficient customer communications and documenting account progress.
• Utilize internal platforms to document customer specifics and project work.
• Manage compliance of customers' company level credentialing requirements.
• Maintain and communicate deep understanding of credentialing among all VCOs. Effectively communicate best practices with customers with little to no oversight.
• Monitor new customer go lives and carry momentum. Act as liaison for process communications to analyst team to increase efficiencies with cases and with credentialing managed services customer processes.
• Actively manage customer's roster: roster verification and roster clean-ups.
• Host webinars and training's for credentialing managed services customers and teams.
• Work closely with renewals specialist to own initial conversation and oversee process.
• Work closely with management team to serve as a team lead and resource.
• Provide internal training to new members and cross functional teams as required.
• Process and resolve customer escalations for credentialing managed services customers and teams.
• Other projects as assigned.

Required skills:

• Minimum of 3 years in an account management or customer success role is required.
• Strong leadership and customer service skills.
• Strong written, verbal, and presentation skills.
• Proven ability to work independently as a subject matter expert.
• Analytical and detail-oriented with strong project management skills.
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.
• Ability to prioritize and manage multiple deadlines.
• Ability to travel domestically up to 25% of the time.

Minimal Qualifications:

• Prior experience with SalesForce or another CRM.
• Prior experience with sales and lead generation preferred.
• Proficiency within Microsoft Office suite, particularly PowerPoint, Word, Excel, and Outlook.
• Bachelor's degree in Business or a related discipline, or a combination of education and related experience preferred.
• Experience in healthcare vendor credentialing preferred.

Estimated salary range for this role $62,000-82,800
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.