Customer Success Manager II

About The Role & Team

Amplitude’s mission is to be the operating system for digital business. At its core, Amplitude provides a new window into digital customer behavior that helps businesses answer the question: “Where do we place our digital bets to maximize growth?” We approach challenges with humility, we take ownership of our contributions, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Corporate team works with SMB and Commercial accounts across North America. This role will work with our Corporate accounts across North America, which include a majority of LinkedIn’s Top 10 StartUps.   We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

To learn more about our team, check out our blog post on Customer Success at Amplitude!

• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Plan and deliver value based business reviews with client executives
• Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
• Leverage your Amplitude product expertise along with customer use case knowledge to proactively identify growth opportunities
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Amplitude
• Project manage the customer journey using internal and external resources as needed
• Provide expertise to help customers derive valuable insights from our highly technical product
• Partner with our Professional Services team to deliver a successful onboarding process, answer ad hoc business/strategy questions, and share methodologies and insights 
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes
• Effectively prioritize in order to deliver on key business objectives

You'll be a great addition to the team if you have:

• Experience in a customer success/technical account management/relationship management role
• Proven ability to learn and explain a technical product or concept
• Strong organizational, time management and prioritization skills
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options.  And when our offices are open, we offer delicious in-office lunch, dinner, & snacks, and commuting benefits.

The Product: Amplitude is a digital analytics platform – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Other fun facts about Amplitude: 

• G2: #1 product analytics solution and #3 best software product 
• Business Insider: A top tech company to bet your career on
• Fast Company: #3 most innovative enterprise company in the world
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
• We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado: Colorado range: $90,000 - $136,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in New York City, the following details are for individuals will work for Amplitude in New York City: New York City salary range: $100,000 - $150,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude California: California salary range: $90,000 - $150,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state: Washington salary range: $90,000 - $136,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan."                    

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