Customer Success Manager III

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

ZoomInfo is looking for an experienced, passionate, results oriented Customer Success Manager. This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This energetic leader will be responsible for all aspects of strategic account management, adoption, and customer success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.

Shift timing: 5:00 PM - 2:00 AM
Work location: Chennai (Hybrid work-3 days from office)

What You'll Do:

• Engage proactively with customers using the engagement model (based on the customer segment) laid out 
• Understand and document customer’s business flow (for large customers) and deep understanding of use-cases 
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases 
• Aligning with key customer stakeholders to establish a stronger customer relationship management program 
• Evaluate how customers manage their Zoominfo product suite investment & identify efficiency and effectiveness gains (process & tools) 
• Work with internal cross-functional teams (product, Implementation engineers, support, etc.) to ensure customer’s issues/solutions are addressed 
• insights/intelligence to run focused and result-oriented customer engagement programs. 
• Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) 

What You Bring:

• 5+ years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
• Proven track record of establishing themselves as a strategic trusted advisor to clients 
• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels 
• Very Strong written and verbal presentation/communication skills (ESSENTIAL) 
• Self-starter who can own ongoing customer success of both large and small clients 
• Ability to report and share client’s status on a timely/pre-defined interval 
• Bachelor's Degree in Computer Science + Business Education preferred

#LI-VG #LI-Hybrid