Customer Success Manager - Majors, West

Company Overview:  

Wiz is a rapidly expanding technology company at the forefront of cloud security. Our mission is to revolutionize the way organizations protect their data and infrastructure in the cloud. With cutting-edge technology and a team of industry experts, we empower our customers to confidently embrace cloud computing while ensuring the highest level of security. Join us on our journey to shape the future of cloud security. 

Summary:  

As a Senior Customer Success Manager at Wiz, you will play a critical role in driving the success of our major enterprise customers, including global Fortune 100 companies. You will serve as a trusted advisor, leveraging your expertise in cloud security and deep knowledge of Wiz's products and features to align customers' technical goals with their strategic business objectives. By becoming a functional product expert, you will guide customers through the adoption and utilization of our solutions, ensuring they achieve their desired outcomes. Your ability to be highly strategic, engage with customer executives (including C-suite), and provide exceptional value will be instrumental in securing customer satisfaction, retention, and expansion. 

Responsibilities: 

• Act as a trusted advisor for a portfolio covering top global customers, driving adoption and quantifying the value derived from Wiz's products. 
• Educate and enable customers on Wiz's products, business roadmap, and services, enabling them to maximize their potential for success. 
• Collaborate with internal teams to align account activities with customers' complex business case and multi-unit strategy, ensuring strategic alignment. 

• Anticipate customers' decisions, explore their diverse business needs across multiple business units, and showcase how Wiz can drive their growth and security objectives. 
• Become a functional product expert, demonstrating strong technical knowledge and the ability to articulate product features, benefits, and best practices to operationalize Wiz. 
• Effectively organize workflows, efficiently prioritize your time, and manage a portfolio of major accounts with exceptional attention to detail. 
• Monitor adoption and utilization trends, providing recommendations based on risk and customers' evolving business needs. 
• Lead the renewal process with customers, leveraging the resources and expertise of Wiz to secure successful renewals. 

• Deliver Business Reviews to customer executives, decision-makers, and technical practitioners on a regular basis, demonstrating the value and impact of Wiz's solutions. 
• Travel up to 30% to engage with customers on-site, building strong relationships and gaining a deep understanding of their unique requirements. 

Qualifications: 

• 8+ years of experience in Customer Success or relevant Account Management roles within the SaaS industry. 
• Proven expertise in cloud technology and architecture, including AWS, Azure, and/or GCP. 
• Hands-on experience supporting large global companies with software solutions in the application, cloud, and security domains. 
• Demonstrated success in building relationships with senior customer executives in major or highly strategic accounts, driving consensus on solutions. 
• Excellent skills in strategic planning, cross-group collaboration, resource orchestration, communication, analysis, and attention to detail. 

• Track record of accountability for the development and execution of cross-cloud consumption plans and ensuring the operational health of customer solutions. 
• Strong problem-solving, decision-making, and crisis management skills, with a hands-on approach. 
• Experience in process improvement, delivering service excellence, and familiarity with SaaS vendors such as Outlook, Microsoft Office 365, Churnzero, Salesforce, and Zendesk is preferred. 
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