Customer Success Manager - Media

Requirements Qualifications

• 2-3+ years in the account management or customer implementation
• Proven track record developing and growing client relationships (metrics-heavy resume)

Candidate Characteristics

• Creative, innovative, big picture thinker
• Very organized with solid project management skills
• Strong leadership skills and ability to "walk the walk"
• Flexible and unafraid of uncertainty
• Excellent communication and presentation skills

Bonus Points For

• Experience working with municipalities
• Experience at a fast-growing startup

Benefits

• Best of both worlds: Soofa's Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from home
• Generous healthcare, dental, and parental leave packages
• Free short- and long-term disability and life insurance
• Unlimited PTO
• Dog-friendly office
• Virtual team events
• Team activities like ski trips, camping, Whiskey Wednesdays, etc.
• Company culture focused on talent development and caring personally

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.