Customer Success Manager (m/f/*)

RELEX Solutions is looking for talents, innovators and people who really want to make a difference. People like you! We’re a profitable hypergrowth company employing over 2,000 people globally. RELEX’s AI-driven, cloud-based platform helps retailers and brands move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. In 2022, RELEX announced the successful closure of a €500M funding round, bringing the company’s valuation to €5B. Last year was RELEX’s 66 consecutive quarter of growth; our subscription grew by 42%. We added 73 new customers and achieved an NPS score of 61 (industry standard: 41). 

Are you passionate about customer success and ready to make your mark in Poland? We're looking for the first Customer Success Manager (m/f/*) to join our team and help drive our expansion in this key market. Are you ready for this adventure? Then apply today! 

What you’ll be doing:

Ready to make an impact in Poland and beyond? Join our team where you'll shape our presence in Poland and support clients across EMEA. Working closely with especially our Customer Success Teams in Germany as well as Eastern Europe, you will manage a portfolio of 5-10 accounts. As you would have both German and Polish customers, the position requires fluency in Polish, German, and English. While hybrid work is an option, we'd love to have you in the office more frequently initially to connect with the team and our culture. 

• You are the central contact person for our customers in the retail, wholesale and potentially Consumer Packaged Goods sector. 
• You will further develop the customer business, coordinate the corresponding activities and implement them. Your job is to understand where the customer wants to take their business, and find out how RELEX can support them in their goals. 
• You deliver real added value by measuring KPIs to ensure that the software achieves the expected results. 
• You act as a central interface between the customer and the internal functions/departments. 
• You will work in an interdisciplinary, international team. 

What you will bring to the table:

• You have at least 3-5 years of experience in the retail or CPG sector, preferably as a customer success or account manager (m/f/*).
• You are fluent in Polish, German, and English. 
• You love customer communication and are confident and experienced at the working with the management level. 
• You are willing to travel (approximately once per month). This includes the ability to travel within Poland to visit customers as needed, participate in internal events and team days, and travel to Germany or Finland for team days (once per quarter). 
• You are skilled and practiced in conducting strategic discussions with the customer, leading them towards the right solution. In addition, you are characterized by your independent, proactive way of working and your problem-solving strategies.
• You have a talent for organization, work well in interdisciplinary groups, and lead them to achieve their goals. 

What we consider as an advantage: 

• Knowledge of supply chain and merchandising 
• Experience in Sales, Account Management or Customer Success 
• Analytical skills for KPI analysis 

What we offer:

• Company Pension Scheme: At RELEX you have the opportunity to invest in a private pension scheme with our partner Allianz. 
• Private Medical Care: We partnered up with LUX MED, which focuses on the total 
  health care process from diagnostics to comprehensive treatment, including hospital-based one, from primary medical care to specialist aid, rehabilitation, and permanent care for the elderly. The company also offers prophylactic and preventive activities for the society. In addition to our enhanced Life Insurance benefit, we are introducing an inclusive feature that extends coverage to your family members. RELEX will bear 50% 
  of the associated costs. 
• Internet Benefit: RELEX pays your monthly internet costs at home up to 75 PLN  per month. 
• Company fitness: Your health is our priority, and we believe that maintaining a balanced and active lifestyle contributes to both your personal and professional success. In addition to that we provide you with 139 PLN (monthly) that complements your gross salary. This benefit can be utilized towards gym memberships, fitness classes, wellness programs, or any other activities that inspire you to lead a healthier life. 
  & much more! 

Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below.

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.

To learn more about RELEX, check out www.relexsolutions.de.
If you have questions about the application process, check out our FAQs. If you still have questions, we can help you at [email protected].