Customer Success Manager, Mid Market

What is the opportunity for you?

Culture Amp is looking for a Customer Success Manager to join our North American based team. This role is open to remote candidates in select states. 

You enjoy the idea of managing the end-to-end experience for customers, from the moment they sign up to the point at which they are singing our praises to anybody who will listen. You revel in the idea of helping customers launch engagement, performance and development programs that unlock insights and fuel positive change for their employees. You're confident in your ability to creatively solve customer problems. You get a kick out of working closely with customers, and you'll make sure that they are in love with us every time a renewal comes around. And you'll constantly be thinking about ways in which we can improve our product and the way we deliver it.

You're deeply curious and passionate about people and culture. At heart, you're what we call a #peoplegeek. Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team that builds effective relationships with thousands of the world's most innovative companies.

Your role at Culture Amp

• Improve the world of work by enabling HR teams to amplify the voices of their organizations by ensuring value realization for the partnership with Culture Amp
• Effectively manage, prioritize, and support a book of mid-market customers
• Guide customers in pursuit of their organizational goals as a product expert and HR best practice advisor 
• Proactively drive customer adoption, retention and overall success
• Identify and develop opportunities for expansion where our platform can assist customers beyond their initial use
• Ensure customer requests are resolved efficiently and effectively in collaboration with other teams such as Support, Account Management, People Science, Marketing & Product
• Be a customer advocate by providing feedback to the product team on improving the platform to better solve our customers' challenges
• Identify opportunities and offer creative solutions to improve mid-market team processes, resources and customer outcomes

What will you bring to the Camp?

• Experience managing volume and navigating ambiguity with resilience
• The ability to strategically prioritize and deliver value to customers in the key moments that matter across the customer journey
• The interpersonal skills to build meaningful relationships with platform administrators and people & culture leaders
• Background in a Product Specialist, Customer Success Manager or other similar customer-facing role at a SaaS company is preferred
• HR experience or demonstrated interest in the people & culture space

What We Offer

• MacBooks for you to do your best work
  

• Share Options - it’s important to us that everyone is an owner and can share in our success
  

• Excellent parental leave and in work support program, - for those families to be
  

• Flexible working schedule - where we can, let’s make work, work for you
  

• Fun and inclusive digital, and (in the future) in-person events
  

• Learn about our Employee Feedback Platform
• The Rise of the People Geek
• Our unique DIY approach to L&D
• What does Culture First mean?

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.