Customer Success Manager (NuOrder)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Customer Success Manager to join our team. You will be responsible for overall customer satisfaction, reference-ability, building and managing long-term business relationships between NuORDER and our mid-market and enterprise customers. This role is responsible for driving effective product adoption to ensure customers are getting maximum value from our solution. The focus of this position is customer satisfaction which drives revenue growth and help make our customers lifelong customers and the best advocates of NuORDER.

What you’ll be doing:

• Become a NuORDER product expert and coach customers on how to best use NuORDER based on their business needs
• Influence customer lifetime value through increased product adoption, customer satisfaction and overall health scores
• Drive customers' product adoption, through development and advocacy of best practices to secure ROI
• Support ongoing customer enablement to make sure NuORDER is optimised to meet the customers' needs
• Advise customers on product feature enhancements as they are released
• Engage and guide customers before, during and after opportunities for high utilisation such as peak selling periods to maximise adoption
• Generate reporting on customer software adoption to identify low-usage customers; create & execute plan to increase usage
• Consistently measure, track, and report on the metrics and health of accounts
• Act as a partner with Account Managers to drive retention and upsells
• Be the main POC for customer usage and product functionality questions
• Represent the technical "Voice of the Customer" within NuORDER

• Contributing as part of the wider GTM team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
• Onsite client meeting support

What you need to bring:

• Portfolio Gross Retention 
• Portfolio Net Retention 
• Team Net Retention
• Client references via internal and external advocacy
• Support in GTM team initiatives such as Payments adoption

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day