Customer Success Manager- Oolo

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

We’re looking for a rockstar Customer Success Manager with a deep understanding of app user acquisition to join our experienced and fast-growing team. As part of our team, you'll take a key role in designing our service from the ground up: You’ll have the opportunity to be in the front seat and make a difference in the full cycle from onboarding to successful and long-term implementation. Internally, you will be a hub for all of the different teams in the company - translating our clients' behavior and feedback into changes in product, marketing, and service.

What you'll do:

• Drive onboarding for new clients from both online publishing and apps worlds
• Be an integral part in establishing a well-oiled customer-success strategy and assist in integrating different platforms to track client performance, statistics, and support and satisfaction levels
• Increase profitability by improving customer satisfaction through handling technical, business, and product-related needs
• Ensure that your portfolio of customers do not churn from the platform by ensuring their needs are heard
• provide internal units with publishers feedback
• Introduce, educate and upsell new products, features, and offerings to your existing publisher portfolio
• Monitoring your portfolio's key performance indicators, metrics, and statistics to ensure there is growth and that the business is aware of the greater trends in the business
• Work closely with all teams (commercial, engineering, marketing, product, etc.) to communicate and prioritize publisher needs/requests

What you have:

• 3+ years of experience in SaaS B2B in CSM role
• High analytical and problem-solving skills, as well as a keen eye for detail. Capable of translating complex data into actionable business insights
• Strong communicator with a high level of English communication, both written and spoken
• Well organized and proven management and multitasking abilities

Bonus Points:

• Introduced by an AppsFlyer team member
• 3+ years experience in the mobile advertising industry with proven monetization or UA experience in mobile app companies

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO