Customer Success Manager - PAC

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.  Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. 

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

As a Customer Success Manager for our Political Action Committee (PAC) product line, you will be responsible for driving product adoption and building Trusted Advisor relationships with your PAC customers. You will be expected to manage a large and diverse portfolio of accounts and meet or exceed revenue retention and expansion targets for your account portfolio.

What You’ll Do

• First Week: You'll learn the basic ins and outs of current Quorum products, attend a variety of client engagements, and get to know 30+ dedicated Quorum Customer Success team members.
• First Month: You’ll build your understanding of Quorum’s products with a focus on Quorum’s PAC products and services. You will master the art of offering a full-team training and asking important diagnostic questions for one-on-one trainings. 
• First Six Months: You’ll be introduced to and take full ownership your portfolio of accounts and be their primary point of contact going forward. You will deliver value to each of your accounts by driving product adoption (e.g., provide information and training on how a client can use a new feature), building relationships, and exploring expansion and service opportunities.
• First Year: You will consistently meet or exceed team-wide adoption, renewal, and expansion goals by establishing yourself as a trusted advisor that helps clients achieve their goals for their Quorum subscription. You will play an important role in growing a start-up and establishing Quorum as a market leader in Washington, DC.

About You

• 2+ years of experience working with a Political Action Committee (PAC) or for a PAC software vendor or for a PAC services provider.
• Experience implementing, supporting and/or operating PAC software.
• You have a proven track record of building Trusted Advisor relationships with your customers or stakeholders.
• You are confident running Executive Business Reviews with C-Suite executives to articulate value and define customer goals for their Quorum software.
• You take pride in building loyal brand advocates who want to provide references and referrals.
• You are a natural “people person” who establishes rapport and builds relationships with ease either in-person or online.
• You love technology and are passionate about teaching people how they can make their lives easier by using technology to solve everyday problems.
• You empathize with others’ unique situations and naturally channel empathy into working with them.
• You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being.
• You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns.
• It would be amazing if you had experience working with Cision PAC management software.

About the Customer Success Team

• We’re responsible for ensuring that clients have an amazing experience with Quorum.
• We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space.
• We are dedicated to every user’s success and address challenges quickly and creatively.
• We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
• We take pride in developing personal relationships with our users and our team.
• We regularly support one another to ensure the success of our team and our clients.
• We're very close as a company—we work together, hang out together, and we value each others' ideas and input.

Our Work Environment

• We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington DC.
• Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
• Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!

Compensation Structure

• Base Salary: $75,000.00–$85,000.00 (commensurate with experience)
• Variable Compensation: Up to $12,500.00 in team retention and expansion bonuses
• On Target Earnings: $87,500.00 – $97,500.00 (OTE expectations dependent upon base salary)

Benefits

• Unlimited Paid Time Off
• Paid Company holidays plus additional company-wide days off for team members to rest and recharge
• Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day
• Free Subscription to the Calm app
• Invest in Yourself Days - one day per quarter is dedicated to your professional development!
• Monthly professional development stipend
• One-time Work from Home Stipend
• 401k match
• Choice of trans-inclusive medical, dental, and vision insurance plan options
• Access to the CIGNA Ginger App to provide behavioral health coaching, therapy, psychiatry and self-care resources
• Virtual and in-person team events 
• Bright sunlit open office concept with your own dedicated desk (if you want it)
• Inclusion & Diversity Affinity Groups to support belonging
• 12 weeks paid parental leave

For any questions regarding any open roles on our team, please reach out to [email protected].

Quorum Is Working to Advance Pay Equity: What Does That Mean For You?

In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Customer Success Manager role cannot negotiate Quorum’s base salary offer.

Here’s our promise to you:

• We will not ask you what you are currently earning.
• We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
• We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.

If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include, AAUW, Ministry for Women, Magoosh.

Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.