Customer Success Manager - Plex

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Responsibilities:

• Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction and retention while helping to grow our incremental revenue.
• Effectively renew all assigned accounts with favorable terms and conditions.
• Provide regular account reviews to highlight key results, metric analysis, demonstrated value and emphasize the ROI, as well as recommend process/procedure changes to better utilize Plex's solutions and services.
• Demonstrate expansion of the Plex solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting and recommending new Plex products, services and partner solutions.
• Maintain current and accurate account information and contact information within assigned customer database.

Requirements:

• Bachelor's Degree in related field required
• 7+ years of consultative sales, business consulting and or account management. Proven track record in meeting/exceeding individual targets.
• Previous experience with a value based sales, "solution selling", target account sales, "the complex sales" or similar sales methodology.
• Proven success meeting and exceeding a sales quota.
• Previous contract negotiation/renewal experience a strong plus.
• Experience in ERP, particularly in the area of Manufacturing.
• Experience working with cloud/SaaS environment.
• Ability to manage multiple, concurrent client relationships.
• Previous experience leading/facilitating large groups in a business setting.
• Ability to anticipate change and adjust priorities accordingly.
• Ability and desire to independently interact with multi-functional Plex teams on a global basis.
• Familiarity with SFA tools SLX, Salesforce.com etc.
• Ability to work independently and mentor other members of the Customer Success team.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.